W2 - Help Desk III (Troubleshoot, Fast and accurate typing) - Remote within WI

3 weeks ago

Madison, United States Tanson Corp Full time
Job DescriptionJob DescriptionDescription:NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position. False or inaccurate submissions will be reported.
WISCONSIN ONLY POSTING:
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted. ALL WORK MUST BE DONE IN WISCONSIN
The client is looking for one (1) Help Desk IIIWill close to submissions on 6/21/2024 at 4:00PM CST.
Top Skills:
Ability to troubleshoot and resolve issues quickly
Attention to detail
Able to work independently in a highly collaborative environment
Fast and accurate typingINTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
Phone and web based interviews will be acceptable.
However, an in--person interview may be required.
Interviews will be set up shortly after the posting close date.
MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)
IMPORTANT NOTES:
Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
Candidate must follow ALL DCF work rules
Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am 3 pm (or CST hours as defined by the hiring manager)
Candidate will be required to provide their own equipment for this position (See job description for required specifications.)
Duration: 6/30/2025, with the potential to extend for an additional term(s)
This position is currently remote. However, position status is subject to change. Candidate must be available to be onsite at the DCF office in Madison for the first full week (possibly 2 weeks) of training. After the first week (or 2 weeks) of onsite training, the candidate will have the option to be in-person, hybrid or fully remote. Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWiSACWlS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Qualifications & years of experience:

Qualification

Experience

IT Service Management tools (Incidents & Service Request)

3 years

Active Directory Tools

3 years

Microsoft Windows 10/1 1

3 years

Microsoft Office Suite

3 years

Network Topology

3 years

Local Area Networks (LAN)

3 years

Pay range: $22 to $24 per hour on W2.

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