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Customer Service Rep, Hi-Tech
5 months ago
Promptcare is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Hi-Tech (Intake) department. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the hi-tech respiratory industry. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company, please visit PromptCare In-home Respiratory and Infusion
Reporting to Departmental Lead, Supervisor or Manager
Job Type: Full-Time, 40 hours per week, hybrid schedule, Monday - Friday 9:00am-5:30pm
Job Location: King of Prussia, PA
- High school Diploma or equivalent but will consider strong work experience in lieu
- Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
- Customer service experience in a Home Medical Equipment company is strongly preferred
- Previous customer service experience in the healthcare services business is also acceptable
- Previous experience working with respiratory and enteral therapy patients, pediatric respiratory and enteral therapy preferred
Job Responsibilities, included but not limited to:
- Onboarding new patients by hospital discharge or company transition
- Processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound calls, faxes, and e-mails
- Providing resupply orders to patients on service
- Receiving and reviewing patient records to ensure medical necessity is met for services ordered by physicians
- Performing insurance and benefit verification; obtaining prior authorizations
- Other additional job duties
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand and walk, ability to lift files, open filing cabinets and bend or stand as necessary. This position may require the ability to occasionally lift office products and supplies weighing 20-35 pounds.
Benefits & Perks
- Competitive Salary
- Medical, Dental, Vision Package
- 401(k) plan (discretionary)
- PTO - Vacation, Sick and Personal days, and paid holidays
- Referral bonuses & Discount Ticket Program
- Lunch & Learn Programs
- Employee Recognition Program
Equal Employment Opportunity
The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of, race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.
