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Hotel Front Desk Attendant

2 months ago

Falmouth, United States The Coonamessett Full time
Job DescriptionJob Description

Year-Round Front Desk Attendant


We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Compensation:

$18 - $22 Hourly

Responsibilities:
  • Mitigate customer complaints as needed
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Weekend and holiday availability will be needed. Christmas is the only holiday that the hotel closes.
Qualifications:
  • High school diploma, GED, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company

Our Cape Cod Inn balances an updated feel with an authentic Cape experience in the heart of Falmouth, MA. With the style and comfort of a modern coastal home, The Coonamessett offers a perfectly relaxed jumping-off point to explore the Cape by bike, catch a ferry to the islands, or just retreat to your private sitting room for a moment of calm.

The spectacular gardens and elegant, airy, event and dining rooms at our Cape Cod Inn create a uniquely beautiful backdrop for joyous celebrations with friends and family, while the handsome Eli’s Tavern offers great dining every day. In all seasons, The Coonamesset is your destination for a taste of life on the Cape.