Customer Service Representative

4 days ago


Novi, United States FLY DETROIT INDOOR SKY DIVING, LLC Full time
Job DescriptionJob Description

JOB DESCRIPTION

We are seeking an enthusiastic Customer Service Representative (CSR) (Full-Time & Part-Time) to sell iFLY’s unique indoor skydiving experience CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers.

HOURLY + COMMISSION
1.5x HOURLY HOLIDAY PAY
OVERTIME AVAILABLE AS NEEDED

FULL TIME BENEFITS

  • Dental Insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching (Available for Part Time)

SKILLS

  • Interpersonal Skills
  • Oral Communication Skills
  • Written Communication Skills
  • Reading Skills
  • Professionalism
  • Customer Relations
  • Math Aptitude
  • Organization
  • Planning
  • Time Management
  • Computer Literacy
  • Keyboard Skills
  • Self-motivated
  • Education/Training
  • Degree: High School Diploma or GED Equivalent
  • Microsoft Office, Windows, Internet Explorer

EDUCATION AND QUALIFICATIONS

  • High School diploma required

JOB RESPONSIBILITIES

  • Safety - Promote customer safety throughout their time in the wind tunnel and facility
  • Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.

EXPERIENCE

  • 1-2 years experience in electronics repair and troubleshooting through formal training or previous job experience
  • Requirements
  • Have reliable transportation
  • Be able to lift 30lbs

SCHEDULE

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening Shifts
  • Holidays
  • Overtime
  • Weekend Availability


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