Customer Service Clinical Laboratory

1 month ago

Novi, United States Biotech Clinical Laboratories Full time
Job DescriptionJob Description

Schedule: Monday - Friday- (Morning shift) & Saturday rotation

Full Job Description

Biotech Laboratories is seeking a Customer Service Support Representative to join our team. This position will work with physician offices and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Job Duties/Responsibilities

Resolve routine customer requests with products or services via inbound, outbound calls
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, and internal records to assure HIPAA compliance

Qualifications:

High school diploma or equivalent (ex GED) required
Previous experience in a customer service role; preferably in healthcare
Experience working in a contact center/call center environment
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required

Competitive pay and great benefits

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