Customer Service Representative

2 weeks ago

Novi, United States Yates Services LLC Full time
Job DescriptionJob Description

Full Job Description

Yates is looking for a reliable Office Admin to act as a communication point for our technicians and customers. You will receive requests, transmit messages and schedule technicians.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for services
  • Prioritize calls according to urgency and importance
  • Use phone or operation system (Service Titan) to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about their calls
  • Enter data in a computer system and maintain logs and records of calls, activities, and other information
  • Assist in administrative work as assigned

Requirements * Proven experience for the relevant position

  • Tech-savvy with knowledge of relevant methods
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Communication method(s) used:
  • Email
  • Phone

Work environment:

  • Office setting

We live by our core values. If you think you would fit our core values apply today

  • "Our success will come by taking care of the customer with respect, honesty, and integrity.”
  • You consider the team in all you do.
  • You look, act, and think like a professional.
  • You’re passionate about all your jobs.
  • You are responsive to the team and the customers.
  • You are resourceful in all your work.

At Yates, we are a family, and our employees are treated like family. Our culture is based on what works for you, not just what works for us. We know that our team is essential to our success which is why we offer competitive pay and generous benefits. If you are looking to join a growing successful team and want to learn more and more each day, then apply today

 

Company DescriptionOur business is built from a passion for problem solving, and we’re committed to putting our customers first by providing exceptional customer service, good communication and competitive pricing. Yates Services has been in operation since 2011. Creating an environment geared towards growth and provide opportunity to branch into service, installations or both.Company DescriptionOur business is built from a passion for problem solving, and we’re committed to putting our customers first by providing exceptional customer service, good communication and competitive pricing. Yates Services has been in operation since 2011. Creating an environment geared towards growth and provide opportunity to branch into service, installations or both.

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