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Customer Service Representative/Production Assistant

3 months ago

Columbus, United States Cerelia Bakery Canada LP Full time
Job DescriptionJob DescriptionAbout the CompanyThe new facility located in Whitehall, OH is dedicated to the retail product portfolio with a specialization in rolled dough (pizza, pie, pastry), cookie dough and new brand expansions. Most importantly, we are GROWING. As we grow, our team members grow with us. If you are looking to do the best work of your career, be a part of an extraordinary company and have a passion for what we do, we want to hear from you
Our Cerelia Whitehall plant may be new, but the history of Cerelia goes back to 1974. As the years have passed, the company has grown from a France based production company to an international leader.
               Position Summary                                                                                                                                                                             The Customer Service Representative/Production Assistant will provide customer support via email and phone, perform administrative tasks such as filing, data entry, and transaction management. This position will leverage communication and product knowledge to maintain positive customer and vendor partnerships. This role will work across multiple departments to assist in creating work instructions and confirming the usage of raw material through our ingredient dosing system.  They will assist in determining the accuracy of the system by analyzing the data that is corrected and look for any potential errors or discrepancies.
 Primary Responsibilities
  • Complies with customer expectations, SOPs, Scope of Work, master data in ERP and customer contact details.
    • Manually enter customer POs as required.
    • Prepare and send POs to 3PL.
    • Communicate with customers on shorts/order quantities/changes.
    • Prepare invoices for both customers and internal departments.
  • Assist in the quality / inventory OTIF process as needed.
  • Assist in managing order flow and prioritize shipments accordingly in ERP
  • General office duties such as scanning, filing, researching POD’s, invoices & packing lists.
  • Answer customer inquiries regarding service issues, product troubleshooting, service questions, sales prices, and general client concerns
  • Develops standard work instructions for use by various organizational departments by compiling provided documentation, written notes, and examples into a required format
    • Makes work instructions easy to use by adding photographs and screenshots for step-by-step directions, using provided template
    • Tests effectiveness of work instructions by performing the tasks using handheld scanners and tablets and interacting with other team members
    • Performs archiving and numbering of completed procedures, on a defined SharePoint or Shared folder Library for further access and tracking
  • Assists with reconciling inventory in ERP system
  • Performs consumption of dosing system (spiromatic) ingredients (includes running spiromatic reports, consuming quantities, elevating issues)
  • Data entry, generate & maintain spreadsheets; perform basic analysis in Excel (pivot tables, functions, conditional formatting), and maintaining spreadsheets
  • Other Job Duties as necessary


 Minimum QualificationsEducation and/ or Experience:
  • Ability to work independently and within a team environment
  • Self-driven individual who has the motivation to complete responsibilities in a timely and efficient manner
  • Exercises judgment to determine appropriate action within accepted procedures and practices 
  • Previous ERP/CRM/WMS experience a plus
  • Strong written and verbal communication skills
  • Strong computer skills
    • Proficient with Microsoft Office Applications
  • Excellent Math Skills
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Attention to detail and able to follow directions
  • Ability to answer a high volume of calls and/or emails daily
  • Attentiveness and patience
  • Time-management skills
  • Ability to find the positive in any situation
  • Can Do Attitude-Desire to join an organization that invests in its people, has a strong entrepreneurial spirit, and delivers results
  • Team player - you are willing to jump in and help others
  • Flexible - you are comfortable jumping from task to task quickly
  • Forward thinking - you look for new and better ways to deliver our high-quality products in your workspace
  • Go-Getter - you want to work You are driven by quality and the accomplishment of a job well done


Physical Requirements:
  • Must be able to sit and stand for extended periods of time.
  • 80% of position will require computer work.
    • Standing desk provided.

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