Traffic Director

1 month ago

Houston, United States SP+ Full time
Job DescriptionJob Description

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.


Responsibilities

  • Patrol transient and reserved parking levels on foot.
  • Provide assistance to customers that have forgotten where they parked their vehicle.
  • Direct incoming Customers to available parking spaces.
  • Count vehicles on location throughout shift as needed.
  • Write and issue violation warnings to tenants and visitors that violate garage policies.
  • Courteously assist Customers by answering any questions they may have.
  • Control traffic at entrances and exits as needed.
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
  • Provide daily routine maintenance on the lot such as keeping trash picked up, sweeping, clean stairwells, etc.
  • Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager or Senior Manager.
  • Have a thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
  • Maintain a neat and clean appearance and remain in complete uniform at all times.
  • Assist Facility Manager or Senior Manager with other duties as needed.


Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma or a combination of experience and education.

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and/or week-ends may be a requirement.

Language Ability: Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Professionalism: Reacts well under pressure.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move 50 pounds or more regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, Peripheral vision and Ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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