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Front Office Supervisor

4 weeks ago

New Brunswick, New Jersey, United States Benchmark The Heldrich Hotel Full time
Join Our Team as a Front Office Supervisor

Benchmark The Heldrich Hotel is a premier full-service conference center and hotel located in the heart of downtown New Brunswick. We are seeking a highly motivated and experienced Front Office Supervisor to join our team.

About the Role

As a Front Office Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience. Your key responsibilities will include:

  • Managing the front desk operations, including check-in, check-out, and guest services
  • Supervising a team of front desk agents, providing guidance and support to ensure excellent service delivery
  • Resolving guest complaints and issues in a professional and courteous manner
  • Maintaining accurate records and reports, including guest information and hotel operations data
  • Collaborating with other departments, such as housekeeping and maintenance, to ensure seamless operations
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous experience in a hotel or resort environment, preferably in a supervisory or management role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
What We Offer

Benchmark The Heldrich Hotel offers a competitive salary and benefits package, including medical and dental insurance, 401K matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.