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Program Manager
3 months ago
Role: Program Manager - SaaS
Location: Santa Clara, CA (Hybrid – 3 days/week from office)
Duration: 06-12 month
Years of exp: 12+
Job Description:
- Program Manager in SaaS - Technology business
- Understands Customer Success programs and various applications.
- Executed Customer Success transformation programs for SaaS/ Subscription based clients.
- Coordinated with various stakeholders ( Sales, Sales Ops, Digital Transformation and IT teams)
- Understands and helped set up renewals in sales lifecycle process.
- Understands and executed related sales operation programs like Entitlement management, Subscription Management, Pricing Meters, CPQ, Lead Management
- As a program manager, should coordinate project phases such as design, build, test and transformation.
- Set up standard program management best practices like project plan, governance model, RACI, RAID, Change Requests, Execute transformations.
