Patient Services Representative

3 months ago

Dubuque, United States Area Substance Abuse Council Full time
Job DescriptionJob DescriptionDescription:Join ASAC as a Patient Services Representative and make a difference in the lives of our patients

At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of contact for patients seeking our life-changing services. Your warm demeanor and exceptional customer service skills will be instrumental in providing a welcoming environment to those in need. Applicants must be available to work Monday through Thursday 7:45 am to 5:00pm and Friday's 7:45am to 3pm


Key Responsibilities:

  • Perform the patient check-in process with precision, accurately updating patient demographic information in our electronic health record (EHR) and collecting financial and insurance details.
  • Provide excellent customer service by greeting patients and notifying appropriate staff of their arrival, creating a welcoming and caring environment.
  • Manage office opening and closing duties, ensuring tidiness in waiting areas, reception, copy/supply rooms, and staff areas throughout the day.
  • Direct incoming calls to the right departments or staff members and ensure accurate and timely information exchange with the clinical department. Schedule and confirm patient appointments.
  • Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to facilitate accurate and timely remittance. Inform patients of their financial responsibilities accordingly. Collect patient payments in a professional and courteous manner.
  • Manage patient correspondence via phone, fax, mail, letter, email, and text, ensuring seamless communication. Assist in maintaining the patient closed file record system.
  • Reconcile cash drawer to ensure accuracy and complete deposits following agency guidelines.
  • Assist the Revenue Cycle Manager in generating claims and support the Data Coordinator in conducting data checking procedures.
Requirements:

Qualified candidates will have a high school diploma/GED and showcase strong computer skills, including proficiency in Microsoft Office programs. Effective communication and previous experience with a multi-line phone system will be invaluable in this role. Candidates must also be able to successfully complete an extensive background check process.


Compensation and Benefits

As a Patient Services Representative, you will start with a competitive hourly rate of $15.70. Additionally, you'll be eligible for a comprehensive benefits package, including Health, Dental and Vision coverage, FSA, company-paid Life/AD&D/Short and Long-Term Disability insurance, Voluntary Life Insurance, and more. We support your overall well-being with an Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match, and a generous Vacation, Personal Time, and Sick Leave Plan.


Apply now and be the first to welcome our patients on their journey towards healing and recovery


ASAC is an Equal Opportunity Employer


  • Patient Services Representative

    3 months ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Pa Patient Services, Representative, Patient, Customer Service, Healthcare

  • Patient Service Representative

    7 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesSchedule and confirm...

  • Patient Services Representative

    2 months ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Services Representative

    3 months ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Service Representative

    1 week ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our Nephrology Clinic.Key ResponsibilitiesProvide exceptional customer...

  • Patient Service Representative

    4 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Grand River Medical Group. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our practice by providing exceptional customer service, managing patient schedules, and maintaining accurate...

  • Patient Service Representative

    1 week ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key...

  • Patient Services Representative

    4 days ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Service Representative

    2 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    Job Title: Patient Service RepresentativeGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team in the Call Center. As a key member of our team, you will be responsible for providing exceptional customer service to patients, pharmacies, care facilities, and other providers or clinics.Key Responsibilities:Answer...

  • Patient Services Representative

    4 hours ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Service Representative

    2 months ago

    Dubuque, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Dubuque, IA **Patient Service Representative Position in Dubuque, IA** **Full Time Regular - Posted 2 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Dubuque, IA. ...

  • Patient Service Representative

    2 weeks ago

    Dubuque, United States Crescent Community Health Center Full time

    Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and...

  • Patient Service Representative

    2 months ago

    Dubuque, United States Crescent Community Health Center Full time

    Job DescriptionJob DescriptionWhy Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent...

  • Patient Service Representative

    1 week ago

    Dubuque, Iowa, United States Midwest Dental Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at the Midwest Dental Group office in Dubuque, IA.Key ResponsibilitiesAct as the first point of contact with patients, providing exceptional customer service and support.Verify and collect insurance coverage information, assist...

  • Patient Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Access Dubuque Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Access Dubuque. As a key member of our call center, you will be responsible for providing exceptional customer service to patients, answering incoming calls, and scheduling appointments.Key ResponsibilitiesAnswer incoming calls from patients,...

  • Patient Service Representative

    1 week ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team in the Call Center. As a key member of our clinical support team, you will be responsible for providing exceptional customer service to patients, pharmacies, care facilities, and other providers or clinics.Key ResponsibilitiesAnswer incoming calls...

  • Patient Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Access Dubuque Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesCheck-in patients for appointments and verify patient...

  • Patient Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Access Dubuque Full time

    About the JobWe are seeking a highly skilled Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our medical practice.Key ResponsibilitiesCheck-in patients for appointments and verify their demographic and insurance information.Schedule and...

  • Patient Service Representative

    2 months ago

    Dubuque, United States Grand River Medical Group Full time

    Patient Service Representative Position for the Call Center located within the Multi-Specialty ClinicGrand River Medical Group is seeking a Patient Service Representative in our call center. These duties include scheduling appointments, verifying patient demographics and insurance, and answering telephone calls.The ideal candidate will provide a high-quality...

  • Patient Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Access Dubuque Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Access Dubuque. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, families, and healthcare providers.Key ResponsibilitiesCheck-in patients for appointments and verify patient...