Express Lane Consultant

2 weeks ago

Phoenix, United States MSX International Full time
Job DescriptionJob Description

Position Title: Toyota Express Maintenance Retail Parts and Service Coach

Description: The Retail Parts and Service Coach (“Coach”) will be responsible for the professional delivery and installation of all Toyota Express Maintenance (“TXM”) prescribed solutions furnished by Toyota Motor Sales (“TMS”). The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned Toyota dealers, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

The Coach will be responsible for the following:

· Installation of the Basic and/ or Advanced Toyota Express Maintenance program as outlined in the TXM protocol

· Dealer Basic and/or Advanced Consultations as outlined in the TXM protocol

· Dealer Basic and/or Advanced Sustainment visits as outlined in the TXM protocol

· Dealership staff training as outlined in the TXM protocol

· Dealership phone follow-up support

· Timely and comprehensive completion of dealer action plans

· Adequate Toyota National and Regional personnel contact

· Monthly field detail reports submission

· Weekly time cards and expense reports submission

Skills Desired: The successful candidate will possess at least 5-7 years of Aftermarket, Retail Dealership Management and/or OEM dealer contact experience, as well as excellent verbal and written communication skills This position requires a high level of proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel. The successful candidate must also reflect an exceptional track record and attributes that includes:

  • Ability to leverage relationships to identify and sell the business case for change
  • Analyzing data from dealer financials and operational assessments to establish improvement plans
  • Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
  • Demonstrated proficiency with dealer management systems (ADP, Reynolds, UCS) and with PC applications in a Windows environment

 

The Coach will need to be available and have the desire to upto travel 90% of the time. Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.

Company DescriptionWe are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.Company DescriptionWe are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

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