Patient Access Director
2 weeks ago
Summary: Reporting to the CEO, the Patient Access Director is responsible for managing the overall success of the DFW region. The Patient Access Director plays a pivotal role in our multisite dermatology practice, overseeing patient access, scheduling, registration functions within call center and front office operations, marketing initiatives, and patient experience. This includes, but is not limited to, accountability in financial performance and reporting analytics within the DFW region, strategic implementation, and team management.
Responsibilities:
- Financial Management and Data Analysis:
- Collaborate with finance and management within patient access management to manage budgets related to patient access, scheduling, and marketing activities.
- Analyze financial and operational data along with key performance indicators (KPIs) to assess operational efficiency and profitability.
- Identify opportunities for cost savings and revenue enhancement through improved patient access and marketing strategies.
- Patient Access and Scheduling Management:
- Develop and implement strategies to optimize patient scheduling and registration processes across multiple sites.
- Oversee the call center operations and front office staff to ensure efficient appointment booking, patient check-in/out, and insurance verification.
- Monitor scheduling metrics and implement improvements to maximize appointment availability and minimize wait times.
- Marketing Strategy/Business Development:
- Collaborate with marketing teams to develop and execute marketing plans to attract new patients and retain existing ones.
- Analyze market trends and patient demographics to target marketing efforts effectively.
- Monitor marketing campaigns' performance and ROI to adjust strategies as needed.
- Patient Experience Enhancement:
- Implement initiatives to enhance patient satisfaction and overall experience from scheduling through to post-visit follow-up.
- Develop and oversee patient feedback mechanisms to address concerns and improve service quality.
- Foster a patient-centered culture among staff to prioritize patient needs and preferences.
- Team Leadership and Development:
- Lead and manage the patient access, scheduling, registration, and marketing teams across all practice sites.
- Provide training and professional development opportunities to enhance staff skills and performance.
- Promote collaboration and communication between departments to ensure seamless patient care and service delivery.
- Quality Assurance and Compliance:
- Ensure compliance with healthcare regulations, privacy laws, and industry standards related to patient access, scheduling, and marketing.
- Implement quality assurance measures to maintain accuracy and integrity of patient records and scheduling data.
- Conduct regular audits and reviews to monitor performance and identify areas for improvement.
Core Capabilities:
- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, databased decision making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, and delegation skills.
- Communication Skills: Excellent command of the English language. Effective communication skills (oral, written, presentation) is an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, provider and community relations.
- Self Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self motivated and self starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
- Must be able to work effectively in a fast paced, multisite environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
Required Experience
- Bachelor's Degree from four year college or university plus 5 years’ experience in physician practice management or healthcare management including extensive physician interface and a mastery of continuous quality improvement.
- 3+ years management experience in a multisite healthcare setting managing practice/clinic operations. Dermatology experience preferred.
- Experience in data analysis, business intelligence, excel, and EMR (preferably Modernizing Medicine (“EMA”)) required.
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