Lead Residential Technician

6 days ago

Mineral Wells, United States Citynet LLC Full time
Job DescriptionJob Description

Position Summary:

As a Residential Technician Lead specializing in Fiber Splicing for Internet, Phone, and TV services, you'll oversee and coordinate residential installation, maintenance, and repair activities within a designated area or region. This role involves providing leadership and technical expertise to a team of technicians, ensuring that projects are completed efficiently, safely, and in accordance with company standards and customer expectations.

Position responsibilities:

  • Lead and motivate a team of residential technicians, providing guidance, coaching, and support to ensure high performance and adherence to company policies and procedures.
  • Conduct regular team meetings to communicate goals, expectations, and updates on projects and performance.
  • Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
  • Install the interior fiber-optic cable and splice it inside the NID to the exterior fiber-optic cable using a fusion fiber splicer.
  • Install and configure internet, phone, and television services in residential homes according to company standards and procedures.
  • Perform on-site assessments to determine the optimal placement of equipment and wiring for efficient service delivery.
  • Troubleshoot and resolve technical issues related to internet connectivity, phone, television reception, and equipment functionality.
  • Educate customers on the use of equipment, features, and services to enhance their overall experience.
  • Maintain accurate records of service calls, installations, and equipment inventory.
  • Adhere to safety protocols and guidelines while working in residential environments.
  • Collaborate with other team members and departments to ensure seamless service delivery and customer satisfaction.
  • Keep abreast of technological advancements and industry trends to improve skills and knowledge continuously.
  • Provide exceptional customer service by addressing inquiries, concerns, and complaints in a professional and timely manner.
  • Participate in training sessions to enhance technical proficiency and customer service skills.

Essential skills and experience:

  • High school diploma or equivalent; technical certification or degree preferred.
  • Previous experience in fiber-optic splicing, telecommunications, cable installation, or related field preferred.
  • Strong technical aptitude with the ability to troubleshoot and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using basic hand and power tools for installation and maintenance tasks.
  • Ability to climb ladders and go into crawl spaces and attics when required.
  • Valid driver's license and clean driving record.
  • Ability to lift and carry equipment weighing up to 50 pounds and work in various weather conditions.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Commitment to adhering to safety protocols and guidelines at all times.

Work Environment:

  • Required to work in both inside and outside environments in all weather conditions.

Additional Responsibilities:

  • Regional Travel is required, as well as occasional after-hours or overtime work.
  • Other duties as assigned

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Long term disability
  • Paid time off
  • Vision insurance


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