Maintenance Technician I and II

Job Summary Under the Supervision of the Maintenance Manager and / or Community Manager, the Maintenance Technician I. is a Lead Maintenance Technician responsible for performing advanced maintenance tasks. Responsibilities include more complex tasks such as troubleshooting and correcting electrical, plumbing, appliances, and HVAC needs. Additional responsibilities include work orders, quality unit turns, maintaining the grounds, conducting preventative maintenance, and assisting with the construction/rehabilitation needs of the apartment community. This position will collaborate with the Maintenance Manager and Community Manager for the overall property to assist the leasing staff in achieving the overall occupancy goals, and for assisting in resident retention by providing a quality living experience for the residents.

Essential Functions This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Assists Maintenance Manager and / or Community Manager with the daily activities of the property’s maintenance team. Apply company's policies and procedures to all maintenance operations of the community.
• Mentor maintenance team in areas of electrical, plumbing, appliances, and HVAC repairs.
• Perform maintenance repairs throughout the property including the common area amenities, resident occupied units, and vacant units in preparation for new resident move-ins.
• Manage all aspects of the work order process, included but not limited to timely completion of work orders within 24-48 hours, accuracy of work, resident satisfaction, and close out of work orders in Yardi.
• Non-renovated unit turns need to be completed in 5 days and renovated unit turns completed in 30 days. All turns need to be tracked in Yardi.
• Ensure all work is completed according to company's standards.
• Maintain a high standard of customer service through timely response. Follow up with residents and management as needed on status of work and report, any potential issues/liabilities.
• Assist in obtaining proposals when needed.
• Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
• Train others on safety guidelines for tools and equipment to include basic operational knowledge.
• Assist to maintain an up-to-date supply inventory on all equipment, tools, and supplies for the property.
• Helps to consistently maintain a clean and attractive environment around the leasing office, clubhouse, pool, and all common areas.
• Picks up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
• Assists with preventative maintenance on various equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
• Helps conduct monthly lighting inspections and replacements of lights where needed.
• Assist with the completion of annual unit inspections and repairs.
• Keep work areas, maintenance shops, storage areas, equipment clean, and well organized.
• Reports to Maintenance Manager and / or Community Manager any inoperable vehicles on property, leaks, mold, injury, criminal activity and ensures incident report is submitted immediately.
• All keys must be secured, and no keys can be taken home with authorization from SoCal Management.

Supervisory Responsibilities

• Fills the role of acting Maintenance Manager in their absence unless property does not have designated position.
• Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.

Other Responsibilities

• Presents a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
• Available for afterhours emergency calls and/or on call scheduled work rotations. Respond promptly to emergency calls. Communicates with management when a decision is needed for resolution.
• Comply with the company's career apparel requirements.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to identify and troubleshoot common problems related to electrical, plumbing, appliances, and HVAC.
• Ability to interact effectively with management, co-workers, visitors, and residents.
• Superior customer service skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to work independently.
• Demonstrates knowledge of federal, state, and local laws specifically Fair Housing regulations, building codes, environmental laws, and regulations.
• Ability to perform basic arithmetic skills such as measurements, addition, subtraction to do basic calculations.
• Ability to read/ speak/ write English language proficiently.
• Ability to work a flexible work schedule to include weekends, evenings, and holidays.

Minimum Qualifications Required

• High school diploma required.
• 2-year’s experience performing the duties associated with a Maintenance Technician or related field.
• Plumbing Experience

Certifications

• Must have a valid California driver’s license with clean driving record.
• HVAC Required.
• CPO certification preferred.
• EPA approved certification preferred.

Computer Skills Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Requires basic knowledge of Yardi. Microsoft Word, Microsoft Excel, and Microsoft Outlook. Prefer prior property management software knowledge. Requires basic typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine.

Physical Requirements While performing the duties of this job, the employee is regularly required to talk and hear. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. This position is very active and requires standing or walking for long periods of time (up to 8 hours). In addition, the position requires bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 60 pounds with assistance. Ability to lift below waist up to 59 pounds and above waist 36 pounds. Ability to push and pullup to 120 pounds of force. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work schedules may vary based on demands.

• Working conditions are normal for a fast-paced real estate management division.
• Mid to high level of stress during peak performance.
• Ability to use general maintenance tools, supplies and equipment such as, but not limited to hand tools, hammers, drills, saws, pressure washer, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Handcarts are used to transport supplies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of the job.

Working Conditions Building maintenance environment, indoor/outdoor, consisting of exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high places, toxic or caustic chemicals, and risk of electrical shock. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, dust, and other possible irritants. The noise level in the work environment and job sites can be loud. Moving mechanical parts and vibration.