Access Control Install Tech

2 weeks ago

Dallas, United States Security Center Full time
Job DescriptionJob Description

Duties & Responsibilities:

Technical Expertise –

  • Mechanical aptitude
  • 3-5 years alarm security experience preferred
    • Install and service DMP alarm panels
    • CCTV experience
    • Access Control experience
  • Basic computer skills including experience with
    • Excel
    • Outlook

Service

  • Perform preventive maintenance inspections and service
  • Insure that documentation is properly completed and submitted
  • Assist other technicians as needed
  • Request and share technical knowledge
  • Escalate and resolve issues when appropriate
    • Recognize recurring trips to same site for the same issue and report to management
    • Minimize number of trips to the site to resolve the issue
      • Access part needed before going if possible
  • Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
  • Performs upgrades and additions to systems in order to increase functionality and usability.
  • Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
  • Coordinates with administration for the purpose of completing projects/work orders efficiently.
  • Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
  • Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

Operations

  • Maintain and control inventory
    • List parts accurately and timely on work orders
    • Keep truck stock by being proactive in replenishing
      • Anticipate parts required to meet or exceed goals.
      • Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
    • Report inventory on truck monthly
  • Communications
    • Respond to all phone calls from other SCI personnel within four hours
    • Respond to all emails within 24 hours
    • Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
  • Time Keeping
    • Accurate reporting of dispatch, arrival and completion times
      • Recognize that this data is analyzed and some customers receive reports based on response and resolution
    • Input and categorize time not spent on work orders accurately
    • Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

  • Maintain Security License by adhering to annual continuing education requirements
  • Ability to pass criminal background check and drug screen test
  • Valid Driver’s License and insurance
  • Report any moving traffic violations or accidents immediately

Essential job-related skills required:

  • Maintaining confidentiality of work related information and materials.
  • Effective organization and planning skills.
  • Customer Service
    • Strong customer service skills
    • Effective communication and interpersonal skills, including tact and diplomacy.
    • Ability to perform with bank personnel present and occasionally under pressure
    • Good judgment in what is appropriate to say and do
    • Instruct Bank personnel in use of equipment
    • Professional appearance and demeanor

Special physical or mental skills required:

  • Ability to multi-task and time management skills
  • Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
  • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to understand and follow instructions precisely
  • Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

  • Loud environment with multiple distractions at any given time.
  • Work is performed within extreme temperature ranges.

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