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Sales Consultant

3 months ago


West Chester, United States Chapman Windows Doors & Siding Full time
Job DescriptionJob Description

Are you a high-energy sales professional with a passion for creating positive results? Chapman Windows Doors & Siding is looking for a motivated Sales Consultant to join our dynamic sales team and help us reach great new heights The Sales Consultants assist clients in making educated choices for their window, door, and siding purchases. Our Consultants meet with clients in our showroom and design center as well as travel to client homes. Experience in the home improvement industry is a definite plus The ideal candidate is friendly, professional, and demonstrates the ability to thrive in both collaborative settings and independently in a fast-paced environment of growth.

We are an established and growing family-owned window, door, and siding company. We recognize our team is the key component to our continued success. Apply now to join our team of energetic professionals and enjoy a positive and supportive work environment of success

Job Summary:

The Sales Consultant will sell products and services offered by the company to current and new clientele.

Reports to:

· Sales & Operations Director

FLSA Status:

· Full-time, Exempt

· Base Salary + Commission

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

· Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

· Travels to customer home when required during the sales process to accurately understand the customer’s needs.

· Educates and engages customers in a consultative sales approach with confidence through extensive product knowledge during showroom appointments and in-home demonstrations.

· Demonstrates the functions and utility of products or services to customers based on their needs.

· Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

· Uses DocuSign for all sales agreements, contracts, and change orders.

· Maintains accurate files and records of all sales and communications with each customer.

· Performs initial measurements for estimation purposes. This includes traveling to a customer’s home and measuring current windows, doors, and siding.

· Accurately orders products from the manufacturer in a timely fashion after measurements are reviewed and finalized.

· Verifies each order is correct with the exact measurements, product, color, specifications, and quantity in the supplier’s system.

· Utilize our CRM system to track and manage customer interactions, sales activities, and follow-up tasks.

· Track productivity by entering and maintaining accurate records of customer sales; produce weekly reporting including customer quotes, orders, issues, and other metrics as required.

· Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.

· Excellent sales and negotiation skills.

· Ability to read a tape measure within a ¼”

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills and the ability to provide innovative and creative solutions to customers’ needs.

· Ability to work independently and collaboratively in a fast-paced, target-driven setting.

· Self-motivated and results-oriented, with a drive to succeed in a competitive sales environment.

· Proficient with Microsoft Office Suite or related software.

· Proficient with Customer Relation Management (CRM) software and the ability to learn new programs.

Education and Experience:

· Experience in the Home Improvement industry.

· Minimum 1 year of related experience.

· High School Diploma Required.

· Bachelor’s degree is a plus, but not required.

· Valid driver’s license and good driving record are required.

Physical Requirements:

· Periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Must be able to regularly travel throughout the region.

Company DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.

We offer a supportive and positive culture of collaboration

We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.

Join us todayCompany DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.\r
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We offer a supportive and positive culture of collaboration\r
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We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.\r
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Join us today