EAP Care Advocate

3 months ago

Phoenix, United States CuraLinc Healthcare Full time
Job DescriptionJob Description

CuraLinc Healthcare is a growing company and because we are growing, we are seeking EAP Care Advocates for a full-time role. Care Advocates provide in-the-moment telephonic and digital support, as well as personalized guidance and advocacy to program participants at all stages of their mental health care journey. The EAP Care Advocate position is an ideal role for clinicians who thrive in a fast-paced environment and are passionate about supporting employee mental health, removing barriers to care and driving positive clinical and workplace outcomes for a rapidly growing organization.

 

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.

 

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

 

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. 

 

Primary Responsibilities

  • Provide Guidance, Support, Consultation and Referrals to Covered Employees and Dependents
  • Conduct a Comprehensive Clinical Assessment, Including Identification of Presenting Issues(s), Work-Life Challenges and Screening for Risk and Safety Concerns
  • Develop an Individualized Care Plan to Address the Unique Clinical and Sub-Clinical Needs for Each Participant
  • Facilitate Referrals and Assist Participants with Securing Appointments for Short-Term EAP Counseling
  • Provide Mental Health Advocacy and Navigation to Participants in Need of Higher Levels of Care
  • Assist with Referrals to Other Employer-Sponsored Health Management Resources, When Appropriate
  • Conduct Active Case Management Including Treatment Plan Reviews
  • Perform Timely Follow-Up with Participants to Ensure Connection to Care, Program Satisfaction and Determine the Outcome and Impact of EAP Services
  • Maintain Accurate and Complete Records in Compliance with HIPAA, Ethical and Departmental Guidelines

Required/Minimum Qualifications

  • Master's Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
  • Bilingual in Spanish Highly Preferred
  • Relevant Post-Graduate Clinical Experience
  • Clinical Licensure
  • Familiarity and Comfort with Technology to Train and Work Remotely (e.g. - Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone)
  • Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems and Draw Valid Conclusions
  • Ability to Thrive in a Fast-Paced, Fully Remote Work Environment
  • Prior EAP and/or Case Management Experience a Plus

 

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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