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Job DescriptionJob DescriptionSalary: $90K-$120K per year

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.


Summary


The Systems Engineer provides assistance in meeting cb20’s business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, problem resolution, and coordination with cb20’s departments, divisions, and subsidiaries. Pre-sales support will include customer technical presentation, consultation, requirements gathering, design, etc.

 

Duties and Responsibilities

 

  • Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.

 

  • Provide high level technical assistance to internal and external clients.

 

  • As needed, provide training, consulting, or technical advice to customers and other personnel.

 

  • Positively influence customer satisfaction levels with cb20’s provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.

 

  • Plan and direct own activities with minimal management supervision.

 

  • Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc

 

  • Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.

 

  • Provide guidance and technical leadership to cb20’s Customer Support Center as needed.

 

  • Assist with the future development of cb20’s CSP offerings around Microsoft cloud products.

 

  • Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time. cb20 will typically pay for course materials and testing.

 

  • This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.

 

 

Focus Technologies and experience

 

  • 7+ years experience in the field

 

  • Expert engineering experience (not just administrative) in the following Microsoft technologies

 

    • Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)

 

    • Office 365 - Exchange online email migrations
    • Intune

Defender for Email (Proficient in planning and execution in multi-hundred user environments)

 

    • AzureAD (Setup, hybrid deployment configuration and management)
    • AzureAD MFA - Policy configuration including conditional access policy


    • Intune (Design and deployment for MDM and basic security management)

 

  • Preferred:
    • Microsoft Defender for Endpoint (Design and deployment)
    • Vmware administrative experience  

 

  •  Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience.