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Spa Coordinator

2 months ago

Albany, United States Complexions Inc Full time
Job DescriptionJob DescriptionDescription:

Job Description: Spa Coordinator (Full-Time)Overview:

We are seeking a dedicated and enthusiastic Spa Coordinator to join our team on a full-time basis. The ideal candidate will possess exceptional organizational skills, a passion for customer service, and the ability to manage the day-to-day operations of our spa. As a Spa Coordinator, you will be the first point of contact for clients, ensuring they receive the highest level of service from the moment they arrive until their departure.

Key Responsibilities:
  • Client Relations:
    • Greet and welcome clients as they arrive at the spa.
    • Schedule and confirm appointments via phone, email, and in-person.
    • Handle client inquiries, complaints, and service issues promptly and professionally.
    • Maintain a clean and inviting reception area.
  • Administrative Duties:
    • Manage the spa’s appointment book and coordinate schedules for therapists and other staff.
    • Process payments, manage billing, and handle cash transactions accurately.
    • Maintain client records, ensuring confidentiality and proper documentation.
    • Order and manage inventory of spa supplies and products.
  • Operations:
    • Ensure all spa areas are clean, well-stocked, and ready for use.
    • Coordinate with housekeeping to maintain high standards of cleanliness and hygiene.
    • Monitor and manage the spa’s retail product inventory, including ordering and stocking.
    • Assist in the development and implementation of spa policies and procedures.
  • Marketing and Sales:
    • Promote spa services, packages, and retail products to clients.
    • Assist in developing promotional materials and strategies to attract new clients.
    • Engage in social media and online marketing activities to enhance the spa’s online presence.
Qualifications:
  • High school diploma or equivalent; additional education or certification in hospitality, business administration, or a related field is a plus.
  • Previous experience in a spa, salon, or hospitality environment.
  • Excellent communication and customer service skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using appointment booking software and basic computer applications.
  • Ability to work flexible hours, including evenings and weekends.
  • A friendly and professional demeanor with a passion for wellness and customer satisfaction.
Benefits:
  • Competitive salary and benefits package.
  • Starting at $17.25 plus bonuses and incentives with experience negotiable.
  • Health Insurance, Dental and more
  • Retirement Plan
  • Employee discounts on spa services and products.
  • Opportunities for professional development and career advancement.
  • A positive and supportive work environment.
How to Apply:

Interested candidates should submit their resume along with a cover letter explaining their interest in the position and relevant experience to [Email Address] by [Application Deadline].

Join our team and help us provide an exceptional spa experience to our valued clients


Requirements: