Guest Services Coordinator + Beverage Specialist

1 week ago


New Albany, Ohio, United States Penzone Salons Full time
Guest Services Coordinator + Beverage Specialist

Enhance the guest experience from the moment they arrive. Enjoy exclusive benefits such as discounted salon services, product savings, and opportunities for professional growth.

As the initial point of contact for guests, you will provide a warm welcome and ensure a smooth farewell after their visit. Your responsibilities will include managing guest check-ins and check-outs, maintaining inventory, crafting specialty beverages, and contributing to the overall ambiance of our salon and spa.

Key Responsibilities:
  • Engage with guests to create a welcoming and enjoyable atmosphere tailored to their individual needs.
  • Prepare and serve a diverse range of beverages, including:
    • Gourmet coffee options (lattes, espressos, frappes, etc.)
    • Signature cocktails and a selection of wines for eligible team members.
  • Handle cash transactions and ensure accurate drawer balancing.
  • Manage guest check-in and check-out processes efficiently.
  • Anticipate guest needs and provide proactive solutions.
  • Perform daily opening and closing tasks.
  • Assist in maintaining salon cleanliness, including dusting and stocking supplies.
  • Adhere to company standards and comply with health and safety regulations.

Ideal Candidate Attributes:
  • Positive and stylish individual with a keen sense of fashion.
  • Ability to remain on your feet for extended periods.
  • Adaptable to change and comfortable with technology.
  • Thrives in a dynamic, fast-paced environment.

Benefits:
  • Discounted salon and spa services.
  • 40% off salon and spa products.
  • Paid vacation after one year of service.

Qualifications:
  • Preferred candidates are 21 years or older.
  • Ability to lift up to 20 lbs.
  • Must be capable of walking, standing, squatting, and bending.
  • Experience in customer service or hospitality is advantageous.
  • Morning availability is preferred.

Availability: Minimum of 20 hours per week.

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