Parts Service Ops Specialist
2 months ago
GREAT OPPORTUNITY, GOOD BENEFISTS AND PAY, EMPLOYEE OWNED COMPANY, COME WORK FOR US
Job Title: Parts and Service Operations Specialist
Reports To: Branch Manager – Power Systems
SUMMARY
Coordinate and assist Branch Manager with day-to-day branch operations related to performing Service & Parts Department Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Professionally answer incoming customer calls for Parts requirements & Service breakdown repairs, open Repair Orders, invoicing.
- Assist Service Coordinator/Dispatcher when needed to schedule and dispatch Road Service Technicians and maintain excellent customer communication throughout the process.
- Schedule PM’s within the assigned territory and follow up as required.
- Process vendor payables, updating pre-delivery reports
- Maintain technician’s daily time sheets and paid time off.
- Call/email or mail correspondence to customers as necessary.
- Parts Department Operational tasks:
- Order, procure, and expedite parts orders.
- Ship and receive parts orders.
- Support Field Service Technicians parts requirements via phone/email
- Support Shop Service Technicians parts requirements.
- Receive, check in, and stow stock orders
- maintenance of all parts consignments.
- Deliver Consignment parts to customers.
- Other duties, as assigned
Requirements
- Must be able to efficiently use Microsoft Outlook Email, Word, and Excel & possess general computer literacy.
- Must have a valid driver’s license with a clean driving record
SUPERVISORY RESPONSIBILITIES
This job has no direct supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School graduate and one to two years related industry experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Monday - Friday
8am - 5pm
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