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Assistant Parts Manager

2 months ago

Bristol, Tennessee, United States Friendship Automotive Full time

**About Us**

At Friendship Automotive, we pride ourselves on being a customer-focused automotive group with a strong commitment to excellence. Our team is dedicated to providing top-notch service to our customers, and we're looking for talented individuals to join our team.

**Job Summary**

We're seeking an experienced Assistant Parts Manager to join our team at Ford of Bristol. As a key member of our parts department, you will be responsible for assisting customers, managing inventory, and ensuring seamless communication with our service department.

**Key Responsibilities**

  • Customer Service: Provide exceptional customer service to both in-person and phone customers, ensuring their needs are met and exceeded.
  • Inventory Management: Accurately price and manage parts and accessories, maintaining a balanced inventory to meet customer demands.
  • Expense Tracking: Monitor and report expenses to ensure accurate financial records.
  • Service Department Collaboration: Work closely with our service department to fulfill purchase and repair orders, ensuring timely and efficient service.
  • Knowledge Management: Maintain up-to-date knowledge of manufacturer warranty, policy, and return procedures to provide expert advice to customers.

**Requirements**

  • Customer Focus: Strong focus on providing excellent customer service, with a commitment to exceeding customer expectations.
  • Process Orientation: Ability to work well in a process-driven environment, with a focus on efficiency and productivity.
  • Attention to Detail: Detail-oriented and organized, with a strong ability to multitask and prioritize tasks.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Professional Appearance: Professional, well-groomed personal appearance, with a valid driver's license and clean driving record.

**Benefits**

  • Competitive Compensation: Compensation for this position is driven by incentives and commission, with a guaranteed monthly income.
  • Comprehensive Benefits Package: A competitive benefits package, including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.