Consumer Analyst
4 weeks ago
Job Title: Consumer Analyst
Duration: 9-months
Location: Remote
These positions are Temp to Perm
Top Things Needed:
Must have in depth experience with banking systems, specifically Hogan.
Must have banking experience and solid understanding of retail operations, procedures and related technology.
Consumer Product Operations:
- Lead and/or actively participate in Retail initiatives, including the review and research of data issues, operational maintenance on accounts, creating/updating procedural content and completing other initiatives as assigned.
- Provide ongoing operational support to the Retail field and partners to ensure timely and accurate completion of customer/account profile updates.
- Partner with Line of Business (LOBs), Marketing Legal, Compliance and Operational Risk to enhance regulatory reporting processes.
ESSENTIAL JOB FUNCTIONS
- Compile and provide internal client data to assist with building analytics, reports, and formulating client hypothesis.
- Compile, evaluate, and provide external market research to help inform business opportunities.
- Provide simple analysis to support the production of client insights.
- Review internal processes to identify and recommend process improvements.
- Facilitate implementation of small initiatives in collaboration with support partners
- Assist with preparing presentations to senior leaders.
Consumer Product Operations:
- Perform in depth research by utilizing internal banking systems (Hogan, CE, Quest, KVD, CMOD, MCA), as well as external systems to review and remediate data issues.
- Autonomously complete all reports and research tasks assigned to ensure accurate and timely regulatory reporting and the mitigation of operational risk.
- Develop rapport and communication with Compliance, Legal, Regulatory Reporting and LOB partners.
- Identify and escalate information as needed.
- Identify opportunities to improve the effectiveness and/or efficiency of policies, procedures and/or processes and make the appropriate recommendations to management.
- Perform associate training.
- Utilize strong understanding of Retail systems to be able to make suggestion for improvements that will increase business and/or keep Key regulatory compliance.
- Effective communicator at various levels
- Demonstrated ability to manage multiple projects at a time.
- Ability to resolve conflict and create win/win situations.
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in business or related field and/or equivalent work experience
- Minimum of 1-3 years’ experience in financial services
- Ability to Work independently with minimal supervision from manager
- Analytical, process management and conceptual skills
- Project management skills
- Ability to collaborate and work effectively with support partners
- Understanding of financial products, e.g., deposit & credit products, investments, etc.
- Oral and written communication skills
Consumer Product Operations:
- Solid understanding of Retail operations, procedures, and technology
- Demonstrated ability to lead, motivate and foster teamwork
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