Infrastructure System Support

4 weeks ago

Plano, United States RightStaff, Inc. Full time
Job DescriptionJob Description

Overview: We are seeking a highly skilled and experienced Infrastructure System Support professional to join our dynamic team. The successful candidate will play a critical role in maintaining, optimizing, and enhancing our organization's IT infrastructure. As a Senior Infrastructure System Support person, you will be responsible for ensuring the reliability, security, and efficiency of our systems while providing expert-level support to resolve complex technical issues. This role requires strong analytical skills, deep technical expertise, and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

1. Manage and maintain the organization's IT infrastructure, including servers, storage systems, networking equipment, and virtualization platforms.

2. Monitor system performance and proactively identify opportunities for optimization and improvement.

3. Troubleshoot and resolve complex technical issues related to infrastructure components, including hardware, software, and networking.

4. Implement and maintain security measures to protect the organization's systems and data against cyber threats and vulnerabilities.

5. Plan and execute infrastructure upgrades, migrations, and expansions in coordination with other IT teams and stakeholders.

6. Develop and maintain documentation, procedures, and best practices for system configuration, maintenance, and troubleshooting.

7. Provide technical guidance and mentorship to junior members of the infrastructure support team.

8. Collaborate with other IT teams and departments to ensure alignment of infrastructure solutions with business requirements and objectives.

9. Participate in on-call rotation and respond to critical incidents in a timely manner to minimize business impact.

10. Stay current with industry trends, technologies, and best practices related to infrastructure management and support.

Requirements:

1. Bachelor's degree in computer science, information technology, or a related field. Advanced certifications (e.g., MCSE, CCNA, VMware Certified Professional) are a plus.

2. Proven experience (5+ years) in supporting and managing enterprise IT infrastructure, including servers, storage, networking, and virtualization technologies.

3. Deep understanding of operating systems (Windows, Linux/Unix) and proficiency in system administration tasks.

4. Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).

5. Experience with virtualization platforms (VMware, Hyper-V) and cloud services (AWS, Azure).

6. Familiarity with security principles and best practices, including access control, encryption, and vulnerability management.

7. Excellent troubleshooting skills and the ability to analyze complex technical issues to identify root causes and implement effective solutions.

8. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

9. Ability to work independently and manage multiple priorities in a fast-paced environment.

10. Experience with ITIL or other IT service management frameworks is a plus.

Location: [Plano, Texas Hybrid]

Join our team and take on this exciting opportunity to contribute to the success of our organization by ensuring the stability, security, and performance of our IT infrastructure.

Company DescriptionRightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.

Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement.

RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.Company DescriptionRightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.\r
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Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. \r
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RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.

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