IT Service Managment

3 weeks ago


Concord, United States STM Full time
Job DescriptionJob Description

A Systems Engineer T3 in IT Service Managment (ITSM) plays a crucial role in providing technical support and assistance to clients who have outsourced their IT services to the MSP. The primary responsibility is to ensure that clients' IT systems are functioning effectively and to promptly resolve any technical issues that may arise. Here's a comprehensive job description for a Systems Engineer in an MSP:

Job Title: Systems Engineer Tier 3

Job Overview: As Systems Engineer within our IT Service Managment (ITSM), you will be responsible for delivering high-quality technical support to our clients. You will troubleshoot and resolve hardware, software, and network issues, ensuring that our clients' IT environments operate efficiently and effectively.

Responsibilities:

  1. Client Support:

    • Provide escalation level technical support to clients via phone, email, or remote assistance.
    • Resolve hardware and software issues promptly to minimize downtime.
    • Document all client interactions, troubleshooting steps, and resolutions in the ticketing system.
  2. Incident Management:

    • Manage and prioritize support tickets based on urgency and impact on client operations.
    • Handle escalated issues from lower-level support or other teams when necessary.
    • Communicate with clients to provide status updates and ensure satisfaction with the resolution.
  3. Remote Troubleshooting:

    • Diagnose and resolve technical issues remotely using remote desktop tools and other support technologies.
    • Guide clients through step-by-step solutions and provide clear instructions.
  4. Hardware and Software Support:

    • Provide support for desktops, laptops, printers, mobile devices, networking, system infrastructure and other system peripherals.
    • Install, configure, and troubleshoot software applications.
  5. Network Support:

    • Troubleshoot advanced network issues, including connectivity problems.
    • Perform network hardware deployments, upgrades and replacements as needed.
    • Collaborate with other engineers for more complex network issues or deployments.
  6. Proactive Monitoring:

    • Monitor client infrastructure systems using remote monitoring tools.
    • Identify and address potential issues before they cause disruptions. 
  7. Documentation:

    • Maintain accurate documentation of client environments, configurations, and issue resolutions.
    • Contribute to the knowledge base for common issues and solutions.

Requirements:

  • Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Experience: 5+ years previous experience in a service desk or technical support role, preferably within an MSP environment.
  • Technical Skills:
    • Familiarity of various infrastructure appliances, Firewall, Switches, Wireless, Hyper Visors and Storage.
    • Proficient in troubleshooting Windows desktop/server and Mac operating systems.
    • Functional knowledge of Microsoft Office 365 stack and other productivity tools.
    • Experience with remote support tools.
  • Communication Skills:
    • Strong verbal and written communication skills.
    • Ability to explain technical concepts to non-technical users.
  • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent certifications are a plus.

Working Conditions:

  • This role may require occasional on-site visits to client locations.
  • Rotational on-call responsibilities may be required.

In addition to technical skills, a successful Systems Engineer in an MSP should possess excellent customer service skills, be able to work in a fast-paced environment, and adapt to new technologies and tools.



  • Concord, United States Cura Full time

    The Role at a glance:We are looking to add an experienced, Food Service Manager to our Corporate Chefs team in Concord, MA.  As a Food Service Manager, you will have the opportunity to assist with overseeing all culinary, safety and sanitation, and operations functions for the account.   This is a Culinary, Chef Manager role that floats in between local...

  • Group Service Manager

    2 weeks ago


    Concord, New Hampshire, United States findajob.dwp Full time

    Duties and ResponsibilitiesEnsure compliance with the statutory duties for the delivery of child protection (CP), Child in Need (CIN) and Child in Care reviews.Provides strategic oversight, support and advice to operational services within the Starting Well Department Children's social care in line with national guidance.Leads a robust child focused service...

  • IT Service Managment

    3 weeks ago


    Concord, United States STM Full time

    Job Description Job Description A Systems Engineer T3 in IT Service Managment (ITSM) plays a crucial role in providing technical support and assistance to clients who have outsourced their IT services to the MSP. The primary responsibility is to ensure that clients' IT systems are functioning effectively and to promptly resolve any technical issues that may...


  • Concord, United States Hire IT People Inc Full time

    Job DescriptionJob DescriptionJob Title: Administration AssistantLocation: Concord, NH - ONSITEDuration: 6 monthsJob Description:Accountabilities:• Locate and correct data entry errors or report them to supervisors.• Compile, sort, and verify the accuracy of data before it is entered.• Compare data with source documents, or re-enter data in...


  • Concord, United States Diedre Moire Full time

    Field Service Manager - CNC Machining Centers - Concord, NC Seeking a Regional Customer Service Manager to oversee activities of field service technicians and installation teams and develop and maintain the highest standard of customer relationships. Must have 3+ year...


  • Concord, New Hampshire, United States findajob.dwp Full time

    Job Title : Employee Services Officer (G5)Job Category : Human ResourcesLocation : London Borough of HaveringHours Per Week : 36.00Start Date :Immediate StartStart Time : 09:00End Time : 17:30Salary: £14.90 Experience Some experience of dealing with members of the public. Experience of having used a computer system, familiar with MS OfficeUse of...


  • Concord, United States County of Contra Costa, California Full time

    **The Position**: **RE-ANNOUNCEMENT** **HOMELESS SERVICES SPECIALIST** - Monthly Salary Range: $5,999 - $7,291 - Bargaining Unit: Local 21 - Non-Supervisory Management **The Board of Supervisors have authorized the following future salary increases**: **5% on July 1, 2024** **5% on July 1, 2025** *** **Why join the Contra Costa Health?** Contra Costa...


  • Concord, United States VCA Antech, Inc. Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our amazing team. At VCA Russell Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking...


  • Concord, New Hampshire, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Concord, United States Tri-Starr Talent Full time

    Job DescriptionJob DescriptionOur team is growing!As an Estimator for our Industrial Services Division, you will collaborate with an experienced team in estimating and operations management, working alongside a diverse field team encompassing sandblasters, painters, welders, pipefitters, scaffolders, insulators, and abatement specialists. Reporting directly...

  • Service Advisor

    7 days ago


    Concord, United States Freedom Powersports Full time

    RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Concord, NC.If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity may be perfect for...


  • Concord, United States CareerBuilder Full time

    Job Description Job Description Service Engineer/Machine Builder Location: Concord, NC Employment Type: Contract to Hire or Direct Hire Pay Range: $30 - $40 per hour (depending on experience) Company Overview: Join a dynamic and innovative team at Sterling Engineering, a leader in high-speed packaging solutions. We are looking for talented Service...


  • Concord, United States Sterling Engineering Inc. Full time

    Job DescriptionJob DescriptionService Engineer/Machine BuilderLocation: Concord, NCEmployment Type: Contract to Hire or Direct HirePay Range: $30 - $40 per hour (depending on experience)Company Overview:Join a dynamic and innovative team at Sterling Engineering, a leader in high-speed packaging solutions. We are looking for talented Service Engineers/Machine...

  • Service Advisor

    7 days ago


    Concord, United States Sonic Automotive, Inc. Full time

    Job Description Summary As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and...

  • Service Advisor

    3 weeks ago


    Concord, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Concord, NC.If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this...


  • Concord, United States BAYADA Full time

    BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Cabarrus Visits office located in Concord, NC. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered...


  • Concord, United States Eastern Propane Full time

    Job DescriptionJob Description Eastern Propane & Oil is Hiringan Apprentice Service Technician in Loudon, NH!Work full-time while getting the education and licensing needed to become a fully licensed Service Technician! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for...


  • Concord, United States California Lifestyle Foundation Full time

    Job DescriptionJob DescriptionWe specialize in creating engaging experiences that generate engagement for our clients. We are on a mission to redefine what it means to be a premier business communications firm, one interaction at a time. If you're enthusiastic, goal-oriented, and passionate about helping businesses grow, we want you on our team!As an...


  • Concord, United States California Lifestyle Foundation Full time

    Job DescriptionJob DescriptionWe specialize in creating engaging experiences that generate engagement for our clients. We are on a mission to redefine what it means to be a premier business communications firm, one interaction at a time. If you're enthusiastic, goal-oriented, and passionate about helping businesses grow, we want you on our team!As an...


  • Concord, United States Physical Rehabilitation Network Full time

    As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. Essential Job Functions: Patient Interaction: Greet and welcome patients with professionalism and warmth. Schedule...