Employee Services Officer

3 weeks ago

Concord, New Hampshire, United States findajob.dwp Full time

Job Title :
Employee Services Officer (G5)

Job Category :
Human Resources

Location :
London Borough of Havering

Hours Per Week : 36.00

Start Date :
Immediate Start

Start Time : 09:00

End Time : 17:30

Salary:
£14.90

Experience
Some experience of dealing with members of the public.
Experience of having used a computer system, familiar with MS Office
Use of IT

Skills
Good oral and written communication skills
Ability to demonstrate some degree of political sensitivity.
Ability to understand and implement accurately instructions from managers
Proven ability to work to tight deadlines.
Ability to work as part of a team.
Ability to be proactive and work independently
Ability to deal with a high volume of work.
Ability to work evenings and weekends and unsocial hours.
Ability to use some computer packages such as Microsoft Office (Word, Excel, PowerPoint).
To adhere to service standards operating with diplomacy, initiative, resourcefulness and resilience in an environment that can be stressful and demanding

  • First point of contact for completing routine queries and workflow relating to
Employment and Position Changes

  • Honoraria Payments
  • Document Provision
  • Contract Changes, grade, hours
  • Position or Hierarchy changes
  • Prepare contracts of employments, contractual change notifications and
associated variations

  • Manage and resolve routine queries Employment, Position or System related
issues.

  • Raising calls in line with both councils Fusion related processes and managing
their resolution, where required working with the Councils System Team when
calls are raised to 3rd party system providers

  • Attending drop in sessions or one2one training sessions, with managers or
employees

  • Exercise a good understanding of the legal requirements for Employment,
Page 2 of 7
including a working knowledge of both councils, terms and conditions.

  • Maintain performance recording databases in respect of key performance
indicators within the team

  • Providing assistance & advice to other Employee and Establishment officers as
well as the wider team, sharing knowledge.

  • Updating the Fusion HR and Payroll system
  • Actively participating in Testing of Fusion.
  • Lead on any ad hoc projects relating to Employment or Hierarchies
  • Managing the allocation of work into the corporate workflow systems
  • Approving requests from Managers and Employees, in line with current
processes and procedures

  • Creating new positions, in line with HR and Council Policy and processes
  • Updating structures in line with work flows from Fusion and ad hoc realignments.
  • Participate in HR audits covering employment and establishment, internal
processes to ensure council staff comply with policies, procedures and
legislation.

  • Identifies and records any system faults and follow these up with Senior
Employment and Establishment Officers as well as Corporate Business System
Team and where required liaising with Fusion and other third party system
providers.

  • Work flexibly across other oneSource and Council services, to provide a proactive
and efficient service to Employees and Managers.

  • Notifying payroll of changes that will have an impact on an individual's pay
  • Understands, provides advice and acts in line with terms and conditions of
service. Meet transactional processing deadlines as part of achieving Service
Level and Operating Level Agreements.

  • Understands and provides advice, acts in line with and interpret relevant
legislation.

  • Interprets when issues are arising and flags up with the Team Lead as
necessary.

  • Operates within established policies, procedures and operating frameworks to
achieve targets.

  • Develop and maintain procedures and systems to ensure the efficient and
effective running of the Employment and Establishment service.

  • Contribute to the development of self-service, by working with the Employee and
Establishment Lead on agreed delivery of support to managers and applicants

  • Ensure records and information systems are kept accurately including the
inputting and updating of information on appropriate computerised information
systems.

  • Promote the Council's image as an employer through the implementation of best
practice, and efficient and effective processes.

  • Ensure the implementation of the Council's equality and diversity objectives
through a range of practical activities relating to employment and establishment,
including providing advice and guidance to managers, positive action initiatives
and monitoring and evaluation of employment and establishment outcomes.
Page 3 of 7

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