Service Advisor

4 weeks ago

Concord, United States Freedom Powersports Full time

RideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Concord, NC.If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity may be perfect for you

Responsibilities

+ Schedule appointments for repair, maintenance and recall work.

+ Greet customers, inspect their powersports vehicles, and answer questions.

+ Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the repair order.

+ Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.

+ Advise customers on necessary/suggested services and cost.

+ Offer additional services and products, including special promotions.

+ Review repair orders in progress to ensure quality and timeliness.

+ Follow the status of a customer's powersports vehicle from service bay entry through the completion of work.

+ Communicate any changes in timeline, repairs, or cost to the customer.

+ Upon completion of work, review the work order with the customer.

+ Other duties as assigned.

Requirements

+ 1+ years of powersports or automotive dealership experience

+ Excellent customer service and verbal and written communication skills

+ Experience writing concise but detailed repair orders for vehicles - powersports or automotive, desired

+ A positive attitude and strong work ethic

+ Pleasant, energetic, conscientious, and dependable personality

+ Ability to multi-task in a fast-paced environment

+ Valid driver's license and a good driving record

+ Motorcycle endorsement preferred

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

+ Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance)

+ Life and disability insurance

+ Vacation/PTO Plan

+ Employee discounts on purchases

+ Dedicated leadership team who supports and cares for employees

+ The opportunity for growth and a solid long term career...we promote from within

+ Base pay plus performance pay plan allowing you to make a great living

+ And more...

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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