IT Service Managment

3 weeks ago


Concord, United States STM Full time

Job Description

Job Description

A Systems Engineer T3 in IT Service Managment (ITSM) plays a crucial role in providing technical support and assistance to clients who have outsourced their IT services to the MSP. The primary responsibility is to ensure that clients' IT systems are functioning effectively and to promptly resolve any technical issues that may arise. Here's a comprehensive job description for a Systems Engineer in an MSP: Job Title: Systems Engineer Tier 3 Job Overview:

As Systems Engineer within our IT Service Managment (ITSM), you will be responsible for delivering high-quality technical support to our clients. You will troubleshoot and resolve hardware, software, and network issues, ensuring that our clients' IT environments operate efficiently and effectively. Responsibilities: Client Support: Provide escalation level technical support to clients via phone, email, or remote assistance. Resolve hardware and software issues promptly to minimize downtime. Document all client interactions, troubleshooting steps, and resolutions in the ticketing system.

Incident Management: Manage and prioritize support tickets based on urgency and impact on client operations. Handle escalated issues from lower-level support or other teams when necessary. Communicate with clients to provide status updates and ensure satisfaction with the resolution.

Remote Troubleshooting: Diagnose and resolve technical issues remotely using remote desktop tools and other support technologies. Guide clients through step-by-step solutions and provide clear instructions.

Hardware and Software Support: Provide support for desktops, laptops, printers, mobile devices, networking, system infrastructure and other system peripherals. Install, configure, and troubleshoot software applications.

Network Support: Troubleshoot advanced network issues, including connectivity problems. Perform network hardware deployments, upgrades and replacements as needed. Collaborate with other engineers for more complex network issues or deployments.

Proactive Monitoring: Monitor client infrastructure systems using remote monitoring tools. Identify and address potential issues before they cause disruptions.

Documentation: Maintain accurate documentation of client environments, configurations, and issue resolutions. Contribute to the knowledge base for common issues and solutions.

Requirements: Education:

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Experience:

5+ years previous experience in a service desk or technical support role, preferably within an MSP environment. Technical Skills:

Familiarity of various infrastructure appliances, Firewall, Switches, Wireless, Hyper Visors and Storage. Proficient in troubleshooting Windows desktop/server and Mac operating systems. Functional knowledge of Microsoft Office 365 stack and other productivity tools. Experience with remote support tools.

Communication Skills:

Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users.

Certifications:

Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent certifications are a plus. Working Conditions: This role may require occasional on-site visits to client locations. Rotational on-call responsibilities may be required. In addition to technical skills, a successful Systems Engineer in an MSP should possess excellent customer service skills, be able to work in a fast-paced environment, and adapt to new technologies and tools.

#J-18808-Ljbffr



  • Concord, United States Cura Full time

    The Role at a glance:We are looking to add an experienced, Food Service Manager to our Corporate Chefs team in Concord, MA.  As a Food Service Manager, you will have the opportunity to assist with overseeing all culinary, safety and sanitation, and operations functions for the account.   This is a Culinary, Chef Manager role that floats in between local...

  • Group Service Manager

    2 weeks ago


    Concord, New Hampshire, United States findajob.dwp Full time

    Duties and ResponsibilitiesEnsure compliance with the statutory duties for the delivery of child protection (CP), Child in Need (CIN) and Child in Care reviews.Provides strategic oversight, support and advice to operational services within the Starting Well Department Children's social care in line with national guidance.Leads a robust child focused service...


  • Concord, United States Hire IT People Inc Full time

    Job DescriptionJob DescriptionJob Title: Administration AssistantLocation: Concord, NH - ONSITEDuration: 6 monthsJob Description:Accountabilities:• Locate and correct data entry errors or report them to supervisors.• Compile, sort, and verify the accuracy of data before it is entered.• Compare data with source documents, or re-enter data in...

  • IT Service Managment

    3 weeks ago


    Concord, United States STM Full time

    Job DescriptionJob DescriptionA Systems Engineer T3 in IT Service Managment (ITSM) plays a crucial role in providing technical support and assistance to clients who have outsourced their IT services to the MSP. The primary responsibility is to ensure that clients' IT systems are functioning effectively and to promptly resolve any technical issues that...


  • Concord, United States Diedre Moire Full time

    Field Service Manager - CNC Machining Centers - Concord, NC Seeking a Regional Customer Service Manager to oversee activities of field service technicians and installation teams and develop and maintain the highest standard of customer relationships. Must have 3+ year...


  • Concord, New Hampshire, United States findajob.dwp Full time

    Job Title : Employee Services Officer (G5)Job Category : Human ResourcesLocation : London Borough of HaveringHours Per Week : 36.00Start Date :Immediate StartStart Time : 09:00End Time : 17:30Salary: £14.90 Experience Some experience of dealing with members of the public. Experience of having used a computer system, familiar with MS OfficeUse of...


  • Concord, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable...


  • Concord, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Concord, New Hampshire, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Biologist

    4 weeks ago


    Concord, United States U.S. Fish and Wildlife Service Full time

    **Duties**: As a Biologist your duties will include but are not limited to the following: *** - Plans, manages, leads, and conducts a wide variety of investigations, assessments, or inspections involving complex biological, physical, and political processes to determine their impact on plant and wildlife resources and habitats or develop and implement...


  • Concord, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 359 Sun Valley Mall Road Concord CA 94520 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are committed to being...


  • Concord, United States Tri-Starr Talent Full time

    Job DescriptionJob DescriptionOur team is growing!As an Estimator for our Industrial Services Division, you will collaborate with an experienced team in estimating and operations management, working alongside a diverse field team encompassing sandblasters, painters, welders, pipefitters, scaffolders, insulators, and abatement specialists. Reporting directly...


  • Concord, United States University of New Hampshire Full time

    Summary **Operating Title** - Career Services Outreach Coordinator**Long Classification Title** - Coordinator of Field Experience II**Campus Location** - Concord**Department** - UNHL Career Services**Summary of Position** - The Career Services Outreach Coordinator plays a vital role in the delivery of the highest level of services to students at UNH...


  • Concord, United States Sterling Engineering Inc. Full time

    Job DescriptionJob DescriptionService Engineer/Machine BuilderLocation: Concord, NCEmployment Type: Contract to Hire or Direct HirePay Range: $30 - $40 per hour (depending on experience)Company Overview:Join a dynamic and innovative team at Sterling Engineering, a leader in high-speed packaging solutions. We are looking for talented Service Engineers/Machine...


  • Concord, United States Eastern Propane Full time

    Job DescriptionJob DescriptionEastern Propane & Oil is Hiring a Customer Service Representative for our office in Loudon, NH! Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603!Platinum level status for Veteran friendly employers Why choose Eastern for your Career?Our Company CultureExtensive Benefits...


  • Concord, United States BAYADA Full time

    BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Cabarrus Visits office located in Concord, NC. If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered...

  • Service Advisor

    4 weeks ago


    Concord, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports, a subsidiary of RumbleOn, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Concord, NC.If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this...


  • Concord, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...


  • Concord, United States California Lifestyle Foundation Full time

    Job DescriptionJob DescriptionWe specialize in creating engaging experiences that generate engagement for our clients. We are on a mission to redefine what it means to be a premier business communications firm, one interaction at a time. If you're enthusiastic, goal-oriented, and passionate about helping businesses grow, we want you on our team!As an...


  • Concord, United States California Lifestyle Foundation Full time

    Job DescriptionJob DescriptionWe specialize in creating engaging experiences that generate engagement for our clients. We are on a mission to redefine what it means to be a premier business communications firm, one interaction at a time. If you're enthusiastic, goal-oriented, and passionate about helping businesses grow, we want you on our team!As an...