Cosmetic Patient Care Coordinator

2 weeks ago


West Palm Beach, United States BESPOKE AESTHETICS Full time
Job DescriptionJob Description

Bespoke Aesthetics is a luxury aesthetic medicine practice in West Palm Beach, FL.

JOB DESCRIPTION:

Bespoke Aesthetics in West Palm Beach is seeking a highly motivated "Patient Care Coordinator" - LUXURY SALES EXPERIENCE preferred -- ie: background working in high-end retail, plastic surgery, aesthetic dermatology, etc.  

This full-time opportunity is for someone who is an organized self-starter, personable, and enjoys being an intricate and important part of a team. Bespoke Aesthetics values and welcomes those to apply who are open to a sales incentive mindset, eager to learn, and is comfortable with luxury aesthetic services. Must also have outstanding relationship and people skills, and a bubbly, friendly, outgoing personality. Proficient computer skills (Apple) are necessary. In order to be successful as our patient coordinator an attention to five-star customer service is essential; from answering each phone call, to greeting our patients by name with a smile. You are the first person our patients will speak with on the phone and see upon arriving to our state-of-the-art practice.

Patient Coordinator Role:

  • Adheres to guidelines in Bespoke Aesthetics Employee Handbook
  • Maintains a positive self image at work
  • Use of internet - logging into all platforms (Alle, ASPIRE, Evolus Rewards, Go High Level, etc.) at start of each day.
  • Registering patients on reward platforms such as Alle, ASPIRE, Evolus Rewards, etc.
  • Call all new lead from CRM platform *sales experience a significant plus* and schedule them for new patient consultations
  • Continued follow up with patient leads on our CRM system via phone call
  • Greets all patients by name upon arrival for their appointment
  • Answer phone calls in a polite, energetic manner, take messages when appropriate
  • Registers all new patients in EMR / updates existing patients’ information as needed
  • Schedule/Change appointments in our electronic medical records system
  • Collecting payments upon checkout
  • Notifies support staff of patient’s arrival in timely manner
  • Participates in office trainings
  • Maintains a clean and organized patient lounge area
  • Work together as a team player with other team members
  • Discusses, closes, and books asesthetic treatment plans with patients with confidence

Benefits:

  • Paid time off
  • Monthly Bonus Structure

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)

Our work environment includes:

  • Chic, modern office setting
  • Friendly atmosphere
  • Company perks
  • On-the-job training

WHO WE ARE:

Bespoke Aesthetics was created with a boutique style business model in mind to give patients uniquely tailored aesthetic treatments that exceeds their expectations. We take pride in offering a positive team culture environment to our employees.

 



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