Patient Service Representative 2

4 weeks ago


Fairfax, United States Inova Health System Full time

The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs.

Job Responsibilities

  • Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  • Follows EPIC scheduling process to identify the best provider for the patient's appointment needs.
  • Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
  • Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
  • Ensures needed internet services to work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
  • May assist with new hire training as well as assisting other contact centers based on staffing needs.
  • May perform additional duties as assigned.



Additional Requirements

Experience - 1 year healthcare or relevant experience. Or Bachelor's degree in lieu of experience.

Education - High School diploma or equivalent.



  • Fairfax, United States Inova Health System Full time

    The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information...


  • Fairfax, United States Inova Health System Full time

    The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information...


  • Fairfax, United States Inova Health System Full time

    The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information...


  • Fairfax, United States Shady Grove Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building...


  • Fairfax, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join...


  • Fairfax, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join...


  • Fairfax, United States Shady Grove Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building...


  • Fairfax, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join...


  • Fairfax, United States Inova Full time

    The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Job Responsibilities   Expresses sincere concern...


  • Fairfax, United States Shady Grove Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building...


  • Fairfax, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing...


  • Fairfax, United States Gastro Health Full time

    Gastro Health is seeking a Full-TimePatient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and...


  • Fairfax, United States Inova Health System Full time

    The Oncology Patient Specialist 2 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicates effectively with various audiences by using the most...


  • Fairfax, United States Inova Health System Full time

    The Oncology Patient Specialist 2 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicates effectively with various audiences by using the most...


  • Fairfax, United States Inova Health System Full time

    The Oncology Patient Specialist 2 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicates effectively with various audiences by using the most...


  • Fairfax, United States Inova Health System Full time

    The Patient Financial Services Representative 3 performs the duties of a Patient Financial Services Representative 2 and is responsible for the timely and accurate editing, submission, and/or follow-up of assigned claims. Processes claims for at least two payer types (i.e. Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and ensures that all...


  • Fairfax, United States Inova Full time

    Job DescriptionThe Oncology Patient Specialist 2 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Communicates effectively with various audiences by using...


  • Fairfax, United States ACO Med Supply Full time

    **Job Summary**: The Field Service Representative (FSR) helps people move and live better every day by ensuring they have the orthopaedic durable equipment (DME) products prescribed by their physician. Reports to FSR Supervisor. Supervises No one. **Looking for Someone Who is**: - Team minded - The FSR works cohesively with their local sales team,...


  • Fairfax, United States Service Specialties, Inc. Full time

    We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. **Job Role** SSI's Customer Service Representatives/Dispatcher will...


  • Fairfax, United States Inova Full time

    The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints. Job Responsibilities   Expresses sincere concern...