Operations Manager
2 weeks ago
TIME REQUIREMENT: This is a part-time role with the potential to transition to full-time within three months. Expect to rally the troops, especially during and following snowfalls, as operational needs intensify.
POSITION RESPONSIBILITIES:
Manage and improve operational practices.
- Strategically manage and optimize operational practices.
- Efficiently allocate resources and materials to meet service job timelines.
- Spearheaded daily operations oversight for our dedicated service teams.
- Develop and enforce HR-compliant policies and procedures.
- Plan, route, schedule, dispatch, and oversee quality assurance through our cutting-edge technological tools and committed staff.
- Uphold excellent customer service standards and maintain strong professional relationships with team members and clients.
- Ensure our service quality remains high to maintain our stellar ratings online.
- Direct ongoing technical training for our service team.
- Ensure compliance with all local regulations regarding our services.
- Join and lead special outdoor cleaning projects as required.
- Collaborate with HR to conduct performance evaluations for service teams.
- Manage our equipment hubs and inventory.
- Execute additional remote responsibilities as needed.
- Proven experience in operations or a closely related field.
- Robust project management, problem-solving, and critical thinking abilities.
- Exceptional leadership, organizational, strategic planning, and decision-making skills.
- Superior time management skills with a keen ability to meet deadlines.
- At least three years of experience in small business operations.
- Proficient in written and verbal communication.
- Demonstrated capability to manage and collaborate with teams.
- Experience with remote work and digital tools (Zoom, Slack, Google Docs, Quickbooks, CRM software, etc.).
- Experience using reports, dashboards, and metrics to track and plan program progress.
- Knowledge of office management systems and procedures.
- Independent and critical thinking skills.
- Technological requirements: Laptop with Intel Core i5 or better, 8GB RAM; Smartphone (Android 2019+/iPhone 10+) with appropriate specs.
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