Operations Manager
3 weeks ago
Job Title: Operations Manager
FLSA Status: Exempt
Reports to: COO
Hourly/Salary: Salary
Direct Reports: 4+
Company Overview:
Join our dynamic and mission-driven law firm advocating for our fellow New Yorkers fighting their residential and commercial landlord tenant disputes. We are a new firm, blending the professionalism of an established practice with the innovation and mission-focus of a startup. Our clients rely on us to provide compassionate and effective legal support, guidance, counseling and litigation services as they navigate their disputes. We are located in the heart of New York City's Financial District.
The why:
Consumer Legal Group just celebrated its two-year anniversary. Our business is steadily growing and we have expanded our footprint with our new subsidiary, the Tenant Counsel Network (TCN). TCN represents commercial and residential tenants facing eviction or who are otherwise involved in landlord tenant disputes. This new platform has grown exponentially in the last four months.
The role:
We are interested in growing further and seek to hire impactful leaders looking to make a real difference in the lives of our clients. We are seeking an Operations Manager who will create, structure and execute TCN’s strategy and drive continuous improvement. The Operations Manager is responsible for managing the support staff to the legal department which includes Client Services, Marketing, administrative team, and training & development. We are looking for a fluid yet organized leader who can easily pivot while driving effectiveness and execution. This is a great opportunity to help cultivate and build operations from the ground up. Previous experience in a legal establishment is required. Experience in a start-up or small business is preferred.
ESSENTIAL FUNCTIONS:
- Manage teams and be responsible for creating, maintaining, and driving processes and practices to improve the day-to-day efficiency and effectiveness of the team’s operations.
- Define and drive strategic and operational initiatives with on-time and on-budget results
- Help translate the team goals and priorities into strategic plans.
- Report on key operational and substantive metrics for the practice that will better inform decision-making, including matter and work product analyses.
- Identify problem areas, streamline new or existing practices, as well as managing design, rollout, and training for new employees.
- Understand and manage the CRM, troubleshoot problems, propose process improvements.
- Assist with budget matters and optimizing workflows in conjunction with the legal department.
- Leverage the use of technologies to increase efficiency.
- Ensure smooth delivery of projects and client satisfaction.
- Assist with collection and assessment of benchmarks/metrics/KPIs.
- Provide training and support to team members.
- Delegate workflows, responsibilities, and client requests to team members.
- Keep current on the latest operations industry trends and developments.
SUPERVISORY RESPONSIBILITIES
- Directly supervises approximately 3-10 employees; carries out supervisory responsibilities in accordance with Consumer Legal Group’s policies and applicable laws.
- Responsible for training employees; approving timecards and paid time off; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
MINIMUM REQUIREMENTS:
Education & Experience:
- Bachelor's Degree
- 3-5 years of legal industry experience required
- 2-4 years managerial experience required.
- Experience working in a start-up or small business is preferred.
- Strong leadership skills and ability to create structure from the ground up.
- Ability to juggle multiple priorities within tight time constraints.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Strong communication, both verbal and written, and presentation skills.
- Ability to work independently and as a member of a team.
- Customer service-oriented with a sense of urgency.
- Strategic thinking and analytical skills.
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