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Client Service Representative

2 months ago

Hudson OH, United States TEKsystems Careers Full time

Providing customer service to clients/drivers by answering inbound calls: Accident Claims
Glass Claims
Roadside Assistance
• Obtain and document all required information from caller and accurately putting it in the system
• Almost every call is inbound- will receive overflow of operator calls (will become knowledgeable in all departments)- only outbound calls you will make are to body shops, towing companies, etc. Document that into the system correctly
Where to tow, what tow to get (tow truck, flatbed, etc.) Document that into the system correctly while providing top notch customer service
csr, customer service, data entry, administrative assistant, customer support, dispatcher, call center

*csr, customer service, data entry, administrative assistant, customer support, dispatcher,call center

*MUST be efficient in Microsoft Excel, Word and Outlook
- MUST have customer service experience

*Entry Level





We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.