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Desktop Support Technician

2 months ago

Union City, United States AA2IT Full time
Job DescriptionJob Description

Location: 3240 Whipple Rd, Union City CA

Monitor Service Now, work tickets as the come in, manage work load, schedule time with client to resolve issues.

Manage inventory, maintain cmdb.

What are the TOP 2 required skills that candidates must have?Very detailed with good communication and documentation. Customer service skills a must • What will the work schedule be for this position? (M-F 8-5)


• Comptia A+ (Required) or 90 days after conversion
• Lenovo warranty certifications a plus -
• Supporting Windows 10
• MS Office 0365
• Remote access
• SCCM Imaging
• Asset management
• All our work comes from Service Now ticketing system
• Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
• Break-Fix support, changing system boards, hdds,laptop LCDs etc.
• Good trouble shooting skills both HW and software
• IMAC – Receiving equipment, unboxing and deploying (set up, breakdown)
• Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket

• What will the work schedule be for this position? (M-F 8-5) No OT, No on call
• How many overall years of experience should this person have? 4
• Certifications: A+ preferred
• Conversion :  $30.00
 

Min Exp:

Desktop Break/Fix Experience 4 years

Imaging Experience and 4 years

Laptop Break/Fix Experience and 4 years

Basic printer installation & configuration and 4 years

Company DescriptionAA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.

AA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.Company DescriptionAA2IT is in this business to make you successful. Strategy, Execution and Value. There are too many businesses that have solid, well-thought-out strategies that sit in a drawer somewhere collecting dust. Executing on Strategy effectively and measuring what matters drives the value. We start with your business strategy, align technology strategy, and create a roadmap that gets your business value.\r
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AA2IT is a global firm providing Staffing and IT Solutions. We are headquartered in Texas, delivering successful talent acquisition and technology services. We are fully digital organization with a people centric and a technology driven vision.