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Bilingual Collector
2 months ago
Collect delinquent accounts for property taxes.
Responsibilities:
- Locate and monitor overdue accounts.
- Locate and notify customers of delinquent accounts by mail or telephone.
- Confer with customers by telephone about their accounts
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due or make arrangements for debt repayment or establish repayment schedules that the firm requires.
- Persuade customer to pay tax amounts by using methods that are available to the collectors.(check by phone, E-Payment (Credit Card or E-Check)
- Responsible with keeping up with their emails, incoming correspondence and respond in a timely manner.
- Responsible with keeping up voicemails and following up in a timely manner.
- Any other duties assigned
Qualifications:
- Good written & verbal communication skills (via phone or in person)
- Bilingual in Spanish
- Critical thinking
- Self-motivated
- Confident
- Good time management
- Works well in a team
- Being a quick learner
- Flexibility
- Positive attitude
- Punctuality
- Provide costumer services (via phone or in person)
- Proficient in Microsoft office and Internet Explorer
- Ability to work with multiple computer programs at once
- Determination and persistence
- Ability to multi-task
- Take initiative (when needed)
- Negotiation skills (via phone or in person)
- Effective communicator
- Competent Keyboard skills
- Ability to operate under pressure
- Ability to work with numbers
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Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.