Collector

1 month ago


Houston, United States Octagon Consulting, LLC Full time

Collector-Bilingual in Spanish/English REQUIRED

JOB DESCRIPTION

Collect delinquent accounts for property taxes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Locate and monitor overdue accounts.

▪ Locate and notify customers of delinquent accounts by mail or telephone.

▪ Confer with customers by telephone about their accounts

▪ Advise customers of necessary actions and strategies for debt repayment.

▪ Persuade customers to pay amounts due or make arrangements for debt repayment or establish

repayment schedules that the firm requires.

▪ Persuade customer to pay taxes amounts by using methods that are available to the collectors. (Check by phone, E-Payment (Credit Card or E-Check)

▪ Responsible with keeping up with their email, incoming correspondence and

▪ respond in a timely manner.

▪ Responsible with keeping up voicemails and follow up in a timely manner.

▪ May be needed to help with inbound calls

▪ May be needed to help with payoff duties

▪ All other duties assigned

EXPERIENCE, COMPETENCIES AND EDUCATION:

▪ Good written & verbal communication skills (via phone or in person)

▪ Critical thinking

▪ Self-motivated

▪ Confident

▪ Good time management

▪ Works well in a team

▪ Being a quick learner

▪ Flexibility

▪ Positive attitude

▪ Punctuality

▪ Provide costumer services (via phone or in person)

▪ Proficient in Microsoft office and Internet Explorer

▪ Ability to work with multiple computer programs at once

▪ Determination and persistence

▪ Ability to multi-task

▪ Take initiative (when needed)

▪ Negotiation skills (via phone or in person)

▪ Effective communicator

▪ Competent Keyboard skills

▪ Ability to operate under pressure

▪ Ability to work with numbers

▪ Bilingual in Spanish is a PLUS

Physical Requirement:

▪ While performing the duties of this job, the employee is frequently required to sit and talk or hear.

▪ The employee sits for at least 6 hours per day

▪ The employee uses their fingers for picking, pinching or otherwise working primarily with fingers.

▪ The employee must occasionally lift and/or move up to 10 pounds.


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