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Registration Representative

3 months ago

Portland, United States Rebound Orthopedics & Neurosurgery Full time
Job DescriptionJob DescriptionRebound is the largest orthopedic and neurosurgical practice in the Portland-Vancouver area with an array of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks and several collegiate teams, and celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

We are looking for full-time Registration Representatives to join our amazing team in our Lake Oswego, OR and Rose Quarter, OR clinics. The Registration Representative is responsible for checking in patients, collecting copays, posting to patient accounts and communicating financial policies, informing patients of potential delays. You must have department awareness at all times to facilitate patient flow. The ideal candidate will possess great organizational skills and energy, a can-do attitude, a desire to learn the practice, and a collaborative team spirit. The candidate will also possess excellent interpersonal skills, a superior commitment to patient care, and the ability to work closely with patients and physicians.


Responsibilities:

  • Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
  • Greet patients in a friendly and timely manner.
  • Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (i.e.-getting the door, wheelchairs, etc.) as needed.
  • Ensure patients register through Robin intake to assist with daily clinic flow including but not limited to medications, prior medical history and demographics.
  • Verify and update patient demographics, insurance information and medical history to ensure accuracy. Confirm and pre-verify state and motor vehicle insurance coverage.
  • Explain credit policies, privacy practices and the differences with contracted vs. noncontracted insurance companies.
  • Process receipts for copays and deposit payments. Maintain cash drawer protocol at all times.
  • Act as a point of contact for clinical team insurance related questions.
  • Train new and existing employees and address knowledge gaps with additional instruction in a supportive manner.
  • Assist supervisor with creating and maintaining training aides and protocols when requested.
  • Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
  • If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
  • Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
  • Cross train and assist other departments as necessary.
  • Attend meetings and perform other duties as assigned.

Requirements:

  • High School Diploma or GED.
  • Two years healthcare front office experience preferred.
  • Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable.
  • Computer experience preferred.
  • Knowledge of business office procedures.
  • Knowledge of grammar, spelling and punctuation to type patient information.
  • Skill in operating a computer, photocopier, fax machine and 10-key.
  • Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
  • Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.

We are proud to Offer:

  • Medical/Vision/Rx (paid at 100% for employee)
  • Dental (paid at 100% for employee)
  • 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
  • Company paid Life Insurance/AD&D
  • Voluntary Life insurance/AD&D
  • Company paid short and long-term disability
  • Flexible Spending and Health Saving Accounts
  • Employee Assistance Program
  • Free Parking
  • Paid Time Off accrued at up to 24 days in your first year based on FTE


This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team


This is a full-time, 40 hour per week position.