Customer Service Representative

2 months ago

Portland, United States Choice Hotels Full time
Job DescriptionJob Description

Full or part time Front Desk Agent Customer Service Representative Job Summary:

Long term candidates only please

Seeking reliable and self-motivated individuals to join our team. Candidates must possess strong customer service skills. Ideal candidate has previous hotel experience and will strive to represent the hotel in a professional manner to serve guests' needs. Candidate must be able to work a flexible schedule, including weekends and holidays.

Duties (including but not limited to:
*Has an upbeat attitude and greets customers with and a smile and enthusiasm.
*Handle guest requests, comments, and complaints.
*Determines a guest's reservation status and identifies how long the guest will stay.
*Helps guests complete registration cards and assigns rooms.
*Verifies the guest's method of payment and follows established payment acceptance policies prior to providing guest room keys.
*Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
*Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests with maintenance technician for repair work.
*Must be sales-minded.
*Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms based on occupancy and average daily rate while promoting hotel amenities and offerings in a friendly manner.
*Knows the location and types of available rooms as well as the amenities and services of the property and communicates this to the guest.
*Helps to check and maintain chemical balance for indoor spa.
*Thoroughly understands and adheres to proper credit, check-cashing,and cash-handling policies and procedures.
*Able to perform laundry and fold linens
*Understands room status and room status tracking.
*Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special request.
*Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
*Reads and initials the pass-on log and bulletin board daily.
*Attends department meetings.
*Maintains the cleanliness and neatness of the front desk area.
*Housekeeping & cleaning duties if and when needed
*Be able to lift up to 30lbs or more if and when needed

Qualifications:
-Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
-Preferably has hotel front desk experience.
-High school diploma or equivalent.
-Ability to multi-task and prioritize.
-Excellent communication and customer service skills.
-Ability to work a flexible schedule, including weekends and holidays.

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