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Information Technology Support Engineer
2 months ago
Join Our Team and Be Part of Building the Future
Overview:
Are you passionate about technology and eager to solve complex challenges? Do you thrive in dynamic environments and enjoy working with innovative technology? Dimeo Construction Company is seeking a highly motivated IT Support Engineer to join our team. This is not just a job; it is an opportunity to be at the forefront of technological advancements in the construction industry and to grow your career in a supportive and innovative environment.
Key Responsibilities:
Technical Support Excellence: Offer top-notch technical support to our end users. Respond and resolve support requests and service tickets in coordination with the IT Service and Support Manager.
Problem-Solving Pro: Identify, diagnose, and rectify issues related to computer hardware, software, services, and applications. Be the go-to expert for our team.
Support the Mission: Assist pursuit teams with technical needs, ensuring seamless operations and project success.
Hands-On IT Management: Meet with end users to analyze, troubleshoot, and diagnose hardware and software issues. Actively update, maintain, and monitor all aspects of our computer networks.
System Installation and Configuration: Install and configure computer systems and applications, ensuring optimal performance and security.
Detailed Documentation: Complete detailed reports documenting requests for technical assistance, steps taken to resolve them, and the specific dates and individuals involved.
Training and Development: Assist management in creating training materials for system troubleshooting and usage. Help develop interns and new hires, fostering a culture of continuous learning and improvement.
First Point of Contact: Act as the initial point of contact for all computer and system-related concerns from end users, providing timely and effective solutions.
Organized Documentation: Organize and maintain documentation pertaining to warranties and instructional guides for computer hardware, ensuring easy access and reference.
Requirements
About You:
Self-Motivated: You are proactive and driven, with a passion for solving problems and improving systems.
Tech-Savvy: You have a strong understanding of computer networks, hardware, software, and applications. Experience or willingness to learn IBM iSeries/AS400 Programming a plus
Excellent Communicator: You can effectively communicate technical information to non-technical users.
Detail-Oriented: You have excellent organizational skills and attention to detail.
Team Player: You work well with others and are committed to the success of the team.
Benefits
Why Join Us?
Innovative Environment: Work with best-in-class technology and be part of a company that is leading the charge in construction innovation.
Career Growth: Opportunities for professional development and career advancement within the company. Your growth is our priority.
Dynamic Team: Join a team of dedicated professionals who are passionate about what they do and are always ready to support each other.
Impactful Work: Your work will directly contribute to the success of high-profile projects, making a tangible impact on the construction landscape.
Supportive Culture: Be part of a culture that values collaboration, continuous learning, and the development of our people.
Competitive salary and benefits
Ready to Make an Impact?
If you are excited about technology and ready to take your career to the next level, apply today to join Dimeo Construction Company as an IT Support Engineer. Be part of a team that is building the future, one innovation at a time.
DIMEO CONSTRUCTION COMPANY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
