Data Entry Specialist

2 months ago


Charleston, United States Harbor Logistics Full time
Job DescriptionJob Description


Job Title: Data Entry Specialist/Customer Service Representative - Road
Job Overview: Data Entry Specialist/Customer Service Representative (CSR) - Road. In this dual role, you will be responsible for accurately entering data into our systems while also providing exceptional customer service to our clients and stakeholders in the road transportation industry.
Responsibilities:
•    Perform accurate and timely data entry of various types of information, including customer orders, shipment details, and billing invoices.
•    Verify the accuracy and completeness of data entered, identifying, and correcting any discrepancies or errors as needed.
•    Maintain organized records and documentation of all data entry activities, ensuring confidentiality and data security.
•    Communicate effectively with internal teams, drivers, carriers, and customers to obtain missing information or resolve issues related to data entry and order processing.
•    Provide courteous and professional customer service via phone, email, and other communication channels, addressing inquiries, requests, and concerns promptly.
•    Assist customers with tracking shipments, updating delivery status, and resolving delivery-related issues or delays.
•    Collaborate with cross-functional teams, including logistics, operations, and sales, to ensure smooth coordination and execution of customer orders and transportation services.
•    Maintain a working knowledge of company products, services, and policies to accurately assist customers and address inquiries.
•    Contribute to continuous improvement efforts by providing feedback on processes, identifying areas for efficiency gains, and suggesting solutions to enhance customer satisfaction and operational effectiveness.
•    Adhere to company policies, procedures, and quality standards in all aspects of data entry and customer service activities.
Qualifications:
•    High school diploma or equivalent; additional education or training in data entry, customer service, or related field is a plus.
•    Proven experience in data entry, preferably in a logistics, transportation, or customer service environment.
•    Excellent typing speed and accuracy, with strong attention to detail and the ability to maintain focus while performing repetitive tasks.
•    Proficiency in computer applications, including MS Office suite (Word, Excel, Outlook) and data entry software.
•    Strong communication skills, both verbal and written, with a customer-centric approach and the ability to interact professionally with diverse stakeholders.
•    Ability to multitask and prioritize workload effectively in a fast-paced, deadline-driven environment.
•    Familiarity with transportation management systems (TMS) or customer relationship management (CRM) software is a plus.
 

Company DescriptionCurrently, Harbor provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties. As the largest drayage provider and one of the largest warehouse providers in Charleston, Harbor offers supply chain capacity via an asset-based model that provides a tailored customer experience. Growth-focused, the Harbor Team is dedicated to exceeding expectations, working with like-minded partners, and ethical decision making.Company DescriptionCurrently, Harbor provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties. As the largest drayage provider and one of the largest warehouse providers in Charleston, Harbor offers supply chain capacity via an asset-based model that provides a tailored customer experience. Growth-focused, the Harbor Team is dedicated to exceeding expectations, working with like-minded partners, and ethical decision making.
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