Desktop Support Technician

1 month ago

Flagstaff, United States eJAmerica Full time
Job DescriptionJob Description

We are currently seeking a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for resolving computer-related issues.

Responsibilities:

  • Provide technical assistance with computer hardware and software.
  • Resolve issues for clients via phone, in person, or electronically.
  • Recommend hardware and software improvements.
  • Track customer issues, resolutions, and escalations
  • IT Equipment Inventory keeping

Qualifications:

  • Previous experience in IT, customer service,
  • Ability to build rapport with clients.
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Must know about Microsoft desktop operating systems.
  • Must know PC hardware architecture.
  • Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
  • Good understanding of the SCCM environment and OS deployment
  • A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals
  • Good understanding of other IT disciplines, (i.e. Messaging, Server operations, etc.)
  • Should have a good understanding of Microsoft Active Directory, Patch management, DHCP, and DNS
  • Should have a good understanding of user profile management.
  • 2 - 5 years of experience as a Desktop Support Technician
  • Familiar with ITIL Concepts related to Service Delivery and SLA compliance.
  • Ticketing System, ServiceNow, Remedy, or Similar

Main office Address: 1601 South Plaza Drive, Flagstaff, AZ 86001.

 Other locations to support within the state are:

1 store in Flagstaff (1 mile from the main office).

1 store and 1 field office in Sedona.

1 store and 1 field office in Kingman.

1 field office Parker.

1 store and 1 field office in Lake Havasu City

1 field office in Bullhead City. Most of the support can be performed remotely, but travel may be necessary.

 

Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data more effectively, allows to streamline business processes, including quoting, planning, manufacturing, services, sales and marketing. It also includes activities like stock control, order tracking, customer service, finance and staff. The returns on investment (ROI) are achieved when the implementation procedures are followed properly, process have been streamlined, and all staff have been trained in the new system.Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r
\r
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r
\r
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r
\r
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data more effectively, allows to streamline business processes, including quoting, planning, manufacturing, services, sales and marketing. It also includes activities like stock control, order tracking, customer service, finance and staff. The returns on investment (ROI) are achieved when the implementation procedures are followed properly, process have been streamlined, and all staff have been trained in the new system.

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