Overnight- Member Service Representative

2 months ago


Brookfield, United States Planet Fitness Brookfield Full time
Job DescriptionJob Description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day.
  • Create a bank deposit for next day.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Pay & Benefits

  • Potential of up to three raises per year
  • Great career advancement opportunities
  • Insurance benefits for full time staff
  • 401k benefits based upon eligibility


  • Brookfield, United States Planet Fitness Brookfield Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Overnight Closer (Customer Service...


  • Brookfield, United States Planet Fitness Full time

    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is...


  • Brookfield, United States Network Health Full time

    Description Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Our Member Experience Representative I will support our Medicare line of business with benefit interpretation, claims, authorizations and other member...


  • Brookfield, United States K9 Resorts of Brookfield Full time

    Title: Customer Service Representative Reports to: General Manager Customer Service Representative The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a...


  • Brookfield, United States Over The Moon Full time

    Job DescriptionJob DescriptionWe have an exciting opportunity for a motivated Customer Service Representative to join our company. Do you enjoy helping others? Do you have strong communication skills? Are you a good problem solver? As our Customer Service Representative, you will be assisting in taking incoming client calls. Good communication with the...


  • Brookfield, United States Over the Moon Full time

    Job DescriptionJob DescriptionSalary: $18-$22We have an exciting opportunity for a motivated Customer Service Representative to join our company. Do you enjoy helping others? Do you have strong communication skills? Are you a good problem solver? As our Customer Service Representative, you will be assisting in taking incoming client calls. Good communication...


  • Brookfield, United States K9 Resorts of Brookfield Full time

    Job DescriptionJob DescriptionTitle: ­Customer Service RepresentativeReports to: General ManagerCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel...


  • Brookfield, United States K9 Resorts of Brookfield Full time

    Job DescriptionJob DescriptionTitle: Customer Service RepresentativeReports to: General ManagerCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable,...


  • Brookfield, United States B and j insurance agency inc Full time

    Job DescriptionJob Description Why work for us?Family OrientedCompetitive pay planSmall business environmentHands on CEOAdvancement opportunitiesCustomer Service Representative - Looking for an ambitious Customer Service Representative to join our growing Insurance Agency located in the Brookfield, WI area. We’ve been in business over 60 years. We are...


  • Brookfield, United States Yellowstone Local Full time

    EXPERT ELECTRICAL SERVICES IN BROOKFIELD, CT & SURROUNDING AREAS Yellowstone Local Presents: Gabe’s Electrical Services LLC Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry’s top-performing talent. All of our positions are direct hire placements, ensuring you...


  • Brookfield, United States Yellowstone Local LLC Full time

    EXPERT ELECTRICAL SERVICES IN BROOKFIELD, CT & SURROUNDING AREAS Yellowstone Local Presents: Gabe’s Electrical Services LLC Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry’s top-performing talent. All of our positions are direct hire placements, ensuring you...


  • Brookfield, United States Extension, Inc Full time

    Job DescriptionJob DescriptionExtension is seeking a Customer Service Representative for a Direct Hire opportunity with one of our clients located in Milwaukee, WI. What You’ll Impact at Our ClientAs the Customer Service Representative, you will be responsible for managing a seasonally large volume of customer inbound inquiries, enter purchase orders...


  • Brookfield, United States Brianbrecklin Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and...


  • Brookfield, United States Old Republic Surety CO Full time

    Description Looking to join a fast-paced team where work/life balance and a laid-back, fun atmosphere go hand in hand? Old Republic Surety Company is seeking a Customer Service Representative to be a vital part of our Agency Support Team in Brookfield, Wisconsin. Here, you'll find not just a competitive pay structure but a culture that blends high energy...


  • Brookfield, United States The Regional YMCA Of Western Connecticut Full time

    Job DescriptionUnder the direct supervision of the Membership Director, the Member Service Representative is responsible for top quality member service at the front desk with a complete knowledge of the YMCA mission, character counts, programs, and operations. Accuracy in all areas of monetary transactions and computer input must be insured, along with...


  • Brookfield, United States The Regional YMCA Of Western Connecticut Full time

    Job DescriptionJob DescriptionJob DescriptionUnder the direct supervision of the Membership Director, the Member Service Representative is responsible for top quality member service at the front desk with a complete knowledge of the YMCA mission, character counts, programs, and operations. Accuracy in all areas of monetary transactions and computer input...


  • Brookfield, United States The Regional YMCA Of Western Connecticut Full time

    Job DescriptionJob DescriptionJob DescriptionUnder the direct supervision of the Membership Director, the Member Service Representative is responsible for top quality member service at the front desk with a complete knowledge of the YMCA mission, character counts, programs, and operations. Accuracy in all areas of monetary transactions and computer input...


  • Brookfield, United States Old Republic Surety CO Full time

    DescriptionOld Republic Surety Company (ORSC) is currently seeking a Customer Service Representative - Agency Support to join its Agency Services Team in Brookfield, WI. In general, the Customer Service Representative - Agency Support is responsible for prompt and efficient processing of new business, renewals, cancellations, and changes at the Home Office...

  • Sales Representative

    3 months ago


    Brookfield, United States Elite Sports Clubs Full time

    Job DescriptionJob DescriptionElite Sports Clubs is a premier lifestyle community club committed to enhancing our members' quality of life. With state-of-the-art facilities and a wide range of fitness programs, we strive to provide exceptional service and experiences to our members. Job Description:We are currently seeking enthusiastic and...

  • Sales Representative

    3 months ago


    Brookfield, United States Elite Sports Clubs Full time

    Job DescriptionJob DescriptionElite Sports Clubs is a premier lifestyle community club committed to enhancing our members' quality of life. With state-of-the-art facilities and a wide range of fitness programs, we strive to provide exceptional service and experiences to our members. Job Description:We are currently seeking enthusiastic and...