Front Desk Receptionist
2 months ago
We are looking for front desk coordinators that have skills and experience in the Medical /Physical Therapy field. Fluent in Portuguese or Spanish is a plus.
All Candidates Must Be Well Versed, But Not Limited To, The Following
SPTW is looking for experienced receptionists to join a energetic team dedicated to patient care.
Welcomes and greets patients and visitors to the facility in a friendly manner; determines the purpose of the visit; has the patient complete the appropriate paperwork, if necessary; informs the Physical Therapist of their arrival
Provides information to those who call the facility; transfers calls as needed; works with the Site Supervisor to ensure proper desk coverage at all times
Schedules and cancels appointment as appropriate, ensures follow-up visits are scheduled as appropriate
Collects co-payments and post all funds in the EMR/Billing system
Records patient information into the EMR/Billing system
Prepares flow sheets for the following day’s appointments; review for accuracy and file them as they are completed each day
Filing, faxing and scanning medical records• Scan identification and insurance information into the EMR/Billing system
Verifies over the counter balance at the end of every shift
When scheduling appointments, carefully screens for patients address, new patient visit, or updated registration information, informs patient of co-pay amount
Verifies the method of payment for service (Medicare, private insurance, private payer) and collects payment or data as appropriate
Practices confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements
Maintains facility waiting area, office files and front desk area in a manner that is neat and organized
Receives and conveys messages in writing, electronically and verbally
Attends company and departmental meetings as required
Reports daily statistics for clinic
Other duties as assigned Qualifications
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service, communication and interpersonal skills.
Must have excellent telephone skills; handling large call volume may be required.
Must be flexible; able to accommodate the changing needs of the facility.
Must have basic math skills; must be able to use standard office equipment.
Must be willing to work nights and/or Saturdays; must be able to work a rotating schedule between the hours of 7 AM and 8:30 PM.
Must be able to effectively use computer programs (e.g. Word, Excel, Outlook)
SPTW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Benefits:
Health insurance
Paid time off
Healthcare setting:
Outpatient
Private practice
Rehabilitation center
Medical specialties:
Physical & Rehabilitation Medicine
Schedule:
Monday to Friday
No weekends
Education:
High school or equivalent (Preferred)
Experience:
Computer Skills: 1 year (Preferred)
Medical management: 1 year (Preferred)
Language:
Portuguese (Preferred)
Spanish (Preferred)
Work Location: In person
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