Front Desk Receptionist

2 months ago


Springfield, United States Springfield Physical Therapy & Wellness Full time
Job DescriptionJob Description

We are looking for front desk coordinators that have skills and experience in the Medical /Physical Therapy field. Fluent in Portuguese or Spanish is a plus.

All Candidates Must Be Well Versed, But Not Limited To, The Following

SPTW is looking for experienced receptionists to join a energetic team dedicated to patient care.

Welcomes and greets patients and visitors to the facility in a friendly manner; determines the purpose of the visit; has the patient complete the appropriate paperwork, if necessary; informs the Physical Therapist of their arrival

Provides information to those who call the facility; transfers calls as needed; works with the Site Supervisor to ensure proper desk coverage at all times

Schedules and cancels appointment as appropriate, ensures follow-up visits are scheduled as appropriate

Collects co-payments and post all funds in the EMR/Billing system

Records patient information into the EMR/Billing system

Prepares flow sheets for the following day’s appointments; review for accuracy and file them as they are completed each day

Filing, faxing and scanning medical records• Scan identification and insurance information into the EMR/Billing system

Verifies over the counter balance at the end of every shift

When scheduling appointments, carefully screens for patients address, new patient visit, or updated registration information, informs patient of co-pay amount

Verifies the method of payment for service (Medicare, private insurance, private payer) and collects payment or data as appropriate

Practices confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements

Maintains facility waiting area, office files and front desk area in a manner that is neat and organized

Receives and conveys messages in writing, electronically and verbally

Attends company and departmental meetings as required

Reports daily statistics for clinic

Other duties as assigned Qualifications

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service, communication and interpersonal skills.

Must have excellent telephone skills; handling large call volume may be required.

Must be flexible; able to accommodate the changing needs of the facility.

Must have basic math skills; must be able to use standard office equipment.

Must be willing to work nights and/or Saturdays; must be able to work a rotating schedule between the hours of 7 AM and 8:30 PM.

Must be able to effectively use computer programs (e.g. Word, Excel, Outlook)

SPTW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

Health insurance

Paid time off

Healthcare setting:

Outpatient

Private practice

Rehabilitation center

Medical specialties:

Physical & Rehabilitation Medicine

Schedule:

Monday to Friday

No weekends

Education:

High school or equivalent (Preferred)

Experience:

Computer Skills: 1 year (Preferred)

Medical management: 1 year (Preferred)

Language:

Portuguese (Preferred)

Spanish (Preferred)

Work Location: In person



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