Dispatcher /Customer Service
1 month ago
For over 85 years, York Building Products has stood as a testament to enduring excellence in the building materials industry. As a premier, family-owned and operated company, we've thrived by recognizing the invaluable asset our employees represent. We understand that our success is intricately tied to the collective strength of our team, and that's why we prioritize fostering an environment where every member feels like a valued contributor to our shared success story. Throughout our rich history, we've been the cornerstone of countless construction projects and a leader within the building materials industry on the East Coast. Yet, our foundation isn't solely in materials; it's in our people. By offering an extensive benefits package, a wellness program, ongoing training and educational opportunities, and employee appreciation events, we go beyond industry standards to demonstrate our genuine care for our employees—both professionally and personally. If you aspire to be a vital part of a fast-growing, successful organization, seize the opportunity and apply today
LOCATION: New Holland, PA
SUMMARY:
The Dispatcher/Customer Service Representative role is a customer facing role that is responsible for safely and effectively organizing, planning and coordinating driver assignments in addition to assisting with a variety of customer service related functions.
ESSENTIAL FUNCTIONS:
· Provide superior customer service skills in all interactions with our customer base.
· Answer customer’s questions about products, prices and availability.
· Prepares and prints sales tickets.
· Collects and processes payments.
· Completes all daily administrative duties.
· Use effective listening skills to collect required information or to identify potential problems/warning signs and escalate when necessary.
· Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation.
· Counter sales – including taking orders, answering questions relating to the order, receiving payment and executing the order.
· Work with internal sales and customers to arrange pickup and delivery of orders.
· Setup shipping to jobsites with company and independent drivers.
· Order material for production.
· Other duties as assigned.
QUALIFICATION AND EXPERIENCE:
· High School diploma/GED required.
· Prior customer service experience preferred.
· Must be able to successfully manage multiple assignments simultaneously.
· Must be detail oriented and organized.
· Must be able to work independently.
WORK ENVIRONMENT:
· Perform all work in accordance with YBP Safety policies.
· The work is performed in an office environment with minimal noise, depending upon the operation of various office equipment; this will include phones, scanners, copiers, etc.
· Capable of operating various types of office equipment including but not limited to computers, copiers, and scanners.
PHYSICAL CAPABILITIES:
· Physical demands include but are not limited to walking, sitting, bending, stooping, and lifting – 25 pounds minimum.
ADDITIONAL INFO:
Position Type: Full-Time
Classification: Non-Exempt
Supervisory Status: Non-Supervisor
Duties, responsibilities, and work activities may evolve or change as business necessitates. Medical and/or religious accommodations will be considered as necessary.
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