Managed IT Services Tier II Technician

2 months ago

Fort Lauderdale, United States Computer Business Solutions Full time
Job DescriptionJob DescriptionJob Summary

We are seeking a skilled and customer-oriented Managed Service Help Desk Technician to join our dynamic team. As a Managed Service Help Desk Technician, you will be responsible for providing exceptional technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve various IT-related issues, ensuring the smooth operation of our clients' computer systems, networks, and software applications. This position requires excellent problem-solving skills, a strong customer service mindset, and the ability to work in a fast-paced environment. This role is located onsite within an office environment.

Responsibilities and Duties

Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face on their day to day operations. Implement and document known issues in customer environments. Work as a part of a full Help Desk team to provide our clients with the absolute best level of customer service that we can.

  • Provide remote and on-site technical assistance to users on various types of service requests; coordinates with technical staff when problems require additional analysis or assistance.
  • Provide timely and accurate technical assistance to clients, resolving hardware, software, and network-related issues.
  • Troubleshoot and diagnose problems, perform root cause analysis, and develop effective solutions.
  • Maintain detailed documentation of client interactions, technical issues, and resolutions in the help desk ticketing system.
  • Collaborate with team members to identify trends and recurring issues, and suggest improvements to enhance service quality and efficiency.
  • Assist in the setup, configuration, and maintenance of clients' computer systems, software applications, and network devices. 
  • Stay updated on the latest industry trends and technologies to provide up-to-date support to clients.

Qualifications and Skills

  • Expert level experience in Microsoft Windows Workstation Environment
    • Ability to Implement / Configure / Deploy Workstations per CBS SOP
  • Expert level experience in Customer Service
    • Ability to de-escalate a customer for a team member
    • Ability to determine client needs via phone/email communication
  • Expert level in basic troubleshooting
  • Expert level in Office 365 Administration 
  • Professional knowledge of Microsoft Windows Server Environment
    • Ability to Implement / Configure / Deploy Servers
    • Ability to troubleshoot more advanced services
  • Professional knowledge of basic networking equipment and protocols
    • Working knowledge of VPNs (SSL, GVC, Site-2-Site)
    • Working knowledge of LANs/WANs
    • Working knowledge of Unifi Controller
  • Professional knowledge of documentation
Benefits

  • Mileage Reimbursement
  • Heath, Dental, and Vision Coverage
  • Paid Time Off
Requirements

  • Previous experience in a help desk or technical support role, preferably in a managed service provider (MSP) environment.
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
  • Respond to clients needs in a timely, professional manner.
  • Provide guidance and technical support to current business customers.
  • Strong written and verbal communication skills.
  • Knowledge of Windows and macOS operating systems, Microsoft Office 365, and common software applications.
  • Familiarity with computer hardware, printers, network devices, and basic networking principles.
  • Excellent problem-solving skills with the ability to analyze and resolve technical issues effectively.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
  • Must have own vehicle with valid Driver’s License.

  • Field Technician for IT Services

    2 weeks ago

    Fort Myers, Florida, United States Managed IT Services, Inc. Full time

    Join a Leading Managed IT Services Provider Become part of a dynamic team that is dedicated to delivering exceptional IT solutions. At Managed IT Services, Inc., we prioritize aligning with top-tier talent rather than merely focusing on numbers. If you possess a robust IT background and a proactive approach to overcoming challenges, you will thrive as a...

  • IT Field Service Technician

    2 weeks ago

    Fort Myers, Florida, United States Managed IT Services, Inc. Full time

    Join a Leader in Managed IT Solutions Become part of a prominent organization dedicated to delivering exceptional IT services. Our focus is not solely on growth metrics; it’s about cultivating relationships with top-tier professionals. If you possess a robust IT background and a proactive approach to tackling challenges, you will thrive within our dynamic...

  • Managed IT Services Tier II Technician

    2 months ago

    Fort Lauderdale, United States Computer Business Solutions Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offJob SummaryWe are seeking a skilled and customer-oriented Managed Service Help Desk Technician to join our dynamic team. As a Managed Service Help Desk Technician, you will be responsible for providing exceptional technical support...

  • Tier II Network Technician

    2 weeks ago

    Fort Shafter, United States Information Management Group Full time

    Tier II Network Technician (TS/SCI/CI Poly required) Job Locations US-HI-Fort Shafter Job ID 2024-5702 # of Openings 1 Category Other Opportunity Information Management Group has an opening for Tier II Technician to support our customer's computer data communications systems, in providing design specifications, testing and inspections for computer...

  • Construction Manager II- DAS/ Inbuilding

    1 month ago

    Fort Lauderdale, Florida, United States Communication Technology Services Inc Full time

    Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a Construction Manager II in the South...

  • Tier 2 - Software Supp Specialist

    2 months ago

    Fort Lauderdale, United States Sheltair Full time

    POSITION SUMMARY: The Tier II Software Support Specialist is a crucial member of the IT support team, responsible for providing advanced technical assistance to end-users within the organization. This role involves troubleshooting complex software and hardware issues, resolving technical challenges, and ensuring the smooth operation of IT systems. The Tier...

  • Tier 2 - Software Supp Specialist

    2 weeks ago

    Fort Lauderdale, United States Sheltair Full time

    POSITION SUMMARY: The Tier II Software Support Specialist is a crucial member of the IT support team, responsible for providing advanced technical assistance to end-users within the organization. This role involves troubleshooting complex software and hardware issues, resolving technical challenges, and ensuring the smooth operation of IT systems. The Tier...

  • Tier II Support

    2 months ago

    Fort Belvoir, United States Kaimetrix, L.L.C. Full time

    Job DescriptionJob DescriptionTIER II  ENGINEER SUPPORT - SYSTEM ENGINEER PRINCIPALROLEKaimetrix is seeking a skilled and experienced Tier II Support - Systems Engineer Principal to join our team at Fort Eisenhower, GA. The ideal candidate will have a strong background in systems engineering and possess the necessary certifications and security clearances....

  • Windows Server Systems Administrator II

    2 weeks ago

    Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time

    Job OverviewPosition SummarySeminole Hard Rock Support Services is dedicated to delivering exceptional Information Technology Services for Seminole Gaming and Hard Rock International, along with their affiliates and franchisees.The role of Systems Administrator II – Windows Server Management entails providing second-tier support for all facets of the...

  • HVAC and Plumbing Technician II

    2 weeks ago

    Fort Lauderdale, Florida, United States Wyndham Destinations Full time

    Facilities Maintenance Technician II - Become a part of Wyndham Destinations.At Wyndham Destinations, our goal is to create memorable experiences for our guests. We are seeking a Facilities Maintenance Technician II to ensure that our vacation properties and facilities are maintained to the highest standards. If you possess a solid understanding of facility...

  • Mansion IT Technician

    2 months ago

    Dallas-Fort Worth Metroplex, United States IT Technician Full time

    Job Summary – The Information Technology Assistant is responsible for maintaining the hardware and software of Rosewood Hotels and Resorts the property’s computing and communication environment. This role will work closely with the Information Technology Manager or Director of Information Systems Controller to evaluate equipment, search for alternatives...

  • Facilities Maintenance Technician II

    2 weeks ago

    Fort Lauderdale, Florida, United States Wyndham Destinations Full time

    Facilities Maintenance Technician II - Become a part of our esteemed team at Wyndham Destinations.At Wyndham Destinations, our goal is to create unforgettable experiences for our guests. We are seeking a Facilities Maintenance Technician II to guarantee that our vacation properties and facilities are maintained to the highest standards. If you possess...

  • Tier 3 Helpdesk Technician

    3 months ago

    Fort Wayne, United States TriCore Logic Full time

    Job DescriptionJob DescriptionSalary: $55K-NegotiableJob Description:As a Tier 3 Helpdesk Technician at our Managed Service Provider (MSP), you will play a crucial role in providing top-tier technical support and solutions to our clients. We're seeking a candidate with a strong background in IT support, coupled with expertise in Microsoft 365...

  • Help Desk Technician II

    1 month ago

    Fort Lauderdale, United States Hayes Locums Full time

    At Hayes, a Help Desk Technician II is responsible for support of end user service requests and technical issues. Provides technical expertise for operational processes such as onboarding, vendor service requests, and minor projects. Assists clients with any issues involving their computer hardware, communications software, or computer applications. Always...

  • Help Desk Technician II

    1 month ago

    Fort Lauderdale, United States Hayes Locums Full time

    At Hayes, a Help Desk Technician II is responsible for support of end user service requests and technical issues. Provides technical expertise for operational processes such as onboarding, vendor service requests, and minor projects. Assists clients with any issues involving their computer hardware, communications software, or computer applications. Always...

  • Laboratory Services Technician II

    2 weeks ago

    Fort Smith, Arkansas, United States Mercy Full time

    Job OverviewFull-time position, Monday through Friday, 40 hours per week.Location: Mercy ClinicDepartment: OncologyTuition reimbursement available up to $2,000 for further education.Health, dental, and vision insurance accessible from day one.Annual contribution of $100 per month for eligible employees enrolled in the Dependent Care FSA.Paid parental leave...

  • Senior Wireless Infrastructure Manager

    6 days ago

    Fort Lauderdale, United States Communication Technology Services Inc Full time

    About the RoleCommunication Technology Services Inc. is seeking a highly skilled and experienced Construction Manager II to join our team in the South Florida region. As a key member of our team, you will be responsible for the day-to-day management of installation work at customer locations/job sites to ensure that the field crews and/or technicians...

  • Tier III Desktop Hardware Engineer

    4 weeks ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionTier III Desktop Hardware Engineer Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or...

  • Tier III Desktop Hardware Engineer

    4 weeks ago

    Fort Meade, United States Global Enterprise Services, LLC Full time

    Tier III Desktop Hardware Engineer Under general supervision, provides third-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first and second tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore...

  • Maintenance Technician II

    5 days ago

    Fort Lauderdale, Florida, United States Wyndham Destinations Full time

    About Wyndham DestinationsWe are a leading provider of vacation ownership experiences, offering a range of products and services that enable our members to create lasting memories with their loved ones.Job SummaryWe are seeking a skilled Maintenance Technician II to join our team at Wyndham Destinations. As a key member of our facilities maintenance team,...