Call Center QA Manager

3 weeks ago

Elkridge, United States Automated Health Systems Full time
Job DescriptionJob Description

Automated Health Systems, a dynamic healthcare company, is looking to hire a quality management professional to lead its team in the Baltimore, MD area.

As the Quality Assurance Manager, you will support and lead quality efforts for a state-wide customer service and contact center which will assist with state-related health care programs.  Team-oriented, professional candidates must possess knowledge of Maryland Medicaid, Managed Care, eligibility, and low-income populations. 

Benefits:

  • Health/dental/vision insurance/401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing paid training
  • Strong company culture
  • Career growth opportunities

Requirements

  • Must possess five to seven years of quality assurance experience.
  • Previous experience in a call center environment strongly preferred.
  • Must possess qualitative and quantitative analytical skills, ability to review and analyze reports, and ability to develop recommendations and implementation plans.
  • Advanced PC skills (i.e., Microsoft Excel) and proficiency with call monitoring software required.
  • Bachelor’s Degree in related field and/or equivalent experience/training required.

AHS is an Equal Opportunity Employer.  

Please visit our website for more information: www.automated-health.com

 

“The Enlightened Choice in Health Service Management”

Company DescriptionFounded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.

Since our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states. The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.Company DescriptionFounded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.\r
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Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.\r
\r
We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.\r
\r
Since our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states. The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.

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