Service Center Manager
4 weeks ago
Service Center is located in Elkridge, MD
**Job Title**: Manager, Service Center
**Job Summary**:
**Responsibilities**:
- Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
- Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
- Observes dock operations to ensure established work procedures are followed.
- Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
- Communicates updated corporate policies and service center work rules.
- Manages and maintains customer relationships, resolves issues, and retains customers.
- Identifies individual and team skill gaps and developmental opportunities.
- Oversees Managers and Supervisors.
**Job Requirements**:
- U.S. citizen or otherwise authorized to work in the U.S.
- Excellent Verbal and Written Communication Skills
- Required
- Bachelor's Degree or international equivalent - Preferred
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Elkridge, MD 21075: Relocate before starting work (required)
Work Location: In person
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