Current jobs related to Director, Customer Service Excellence - Charlotte - TAT Technologies Ltd
-
Director of Service Excellence
4 weeks ago
Charlotte, North Carolina, United States Pattons Full timeJob Title: Director of Service ExcellenceAt Pattons, we are seeking a highly skilled and experienced Director of Service Excellence to lead our customer-facing service teams and drive operational excellence across our geographic footprint.About the OpportunityThe Director of Service Excellence will be responsible for developing and executing a go-to-market...
-
Charlotte, North Carolina, United States SC Johnson Full timeAt SC Johnson, a leading manufacturer of quality products since 1886, we're seeking a highly skilled Senior Accounts Receivable Expert to join our team in Charlotte, NC.The successful candidate will be responsible for ensuring the accuracy, efficiency, and timeliness of customer invoicing and collection of all receivables, while maintaining a strong...
-
Customer Service 3
3 months ago
Charlotte, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO004686 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a full-time **Customer Service Representative** to work for out **Charlotte Station**, located in **Charlotte, NC**. The hours will be - Monday - Friday from 8 am to 5...
-
Customer Service Representative
1 month ago
Charlotte, North Carolina, United States Pilot Freight Service Full time{"Job Title": "Customer Service Representative", "Job Description": "**Job Summary**Pilot Freight Services is seeking a full-time Customer Service Representative to work in our Charlotte Station, located in Charlotte, NC. The hours will be Monday - Friday from 8 am to 5 pm.**Key Responsibilities:**Answer incoming calls and provide excellent customer service...
-
Customer Service Representative
4 weeks ago
Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full timeJob DescriptionAre you a highly motivated and dependable individual looking for a stable company where you can make a difference? Tarheel Linen Service, Inc. is a growing, successful regional family-owned and professionally managed company that has been servicing customers since 1934.We are seeking an inside Customer Service Representative to join our team....
-
Customer Service Representative
1 month ago
Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Liaison
3 days ago
Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full timeAre you a motivated and dependable individual looking for a stable career opportunity? Tarheel Linen Service, Inc. is a growing regional family-owned company that has been servicing customers since 1934. We are seeking an inside Customer Service Representative to join our team.The ideal candidate will have excellent telephone skills, computer experience, and...
-
Customer Service Representative
3 weeks ago
Charlotte, United States Tarheel Linen Service , Inc. Full timeLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...
-
Customer Service Representative
3 months ago
Charlotte, United States Tarheel Linen Service , Inc. Full timeLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...
-
Customer Service Liaison
1 week ago
Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full timeCustomer Service Representative OpportunityAre you a motivated and dependable individual looking for a stable career opportunity? We are seeking a Customer Service Representative to join our team at Tarheel Linen Service, Inc.Responsibilities:Provide exceptional customer service via telephone and in-person interactionsPerform basic accounting and data entry...
-
Director of Operational Excellence
4 weeks ago
Charlotte, North Carolina, United States Pretium Full timeUnlock Operational Excellence with Pretium Enterprise ServicesPretium Enterprise Services is a leading provider of expert business services, driving growth, innovation, and transformation for its global operating companies. As a Director of Operational Excellence, you will play a critical role in leading and driving operational excellence initiatives to...
-
Customer Service Liaison
2 weeks ago
Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full timeJob OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our linen rental supply and commercial laundry company, you will be responsible for providing exceptional customer service to our hospitality, first class lodging, healthcare, and small business...
-
Customer Service Representative
4 weeks ago
Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full timeJob OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative.Responsibilities:Provide exceptional customer service via telephone and in-person interactionsPerform basic accounting and data entry tasksManage accounts receivable and maintain accurate recordsRequirements:High school diploma or...
-
Director of Customer Onboarding
1 month ago
Charlotte, North Carolina, United States RethinkFirst Full timeJob Title: Director of Customer OnboardingRethinkFirst is seeking a highly skilled Director of Customer Onboarding to join our team. As a key member of our Revenue Cycle Management department, you will be responsible for ensuring a seamless onboarding experience for our customers.Key Responsibilities:Develop and implement strategic plans to improve customer...
-
Senior Customer Service Director
4 weeks ago
Charlotte, North Carolina, United States TalentBridge Full timeLead a Team of Customer Experience ManagersWe are seeking an experienced Senior Customer Service Manager to lead an established team of Customer Experience Managers in the Charlotte market. In this role, you will be responsible for leading and developing a team while remaining involved in the day-to-day operations of the business.Key Responsibilities:Lead a...
-
Customer Service Representative
2 days ago
Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...
-
Service Engagement Director
4 weeks ago
Charlotte, North Carolina, United States Genesys Cloud Services, Inc. Full timeJob Title: Service Engagement DirectorGenesys Cloud Services, Inc. is seeking a highly skilled Service Engagement Director to join our Journey Management Services team in North America. As a key member of our team, you will be responsible for providing leadership in identifying strategic business opportunities for our Professional Services organization to...
-
HR Director
2 weeks ago
Charlotte, North Carolina, United States Vertex Service Partners Full timeVertex Service Partners: A Leader in Residential Home ServicesAt Vertex Service Partners, we're revolutionizing the residential home services industry with our commitment to excellence and customer satisfaction. As a forward-thinking organization, we're seeking a seasoned professional to join our team as the Director, Employee Relations and Talent...
-
Customer Service Representative
3 weeks ago
Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full timeJob SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This includes greeting and interacting with customers in a friendly and professional manner, explaining services and pricing, and reviewing services performed and billing...
-
Food Service Director
4 weeks ago
Charlotte, North Carolina, United States Perkins Management Services Company Full timeJob SummaryWe are seeking a highly skilled Food Service Director to lead our culinary operations at Johnson C. Smith, Charlotte, NC. As a key member of our team, you will be responsible for developing and implementing strategic plans to drive business growth and excellence in food service management.Key ResponsibilitiesDevelop and maintain a safety culture...
Director, Customer Service Excellence
2 months ago
Background
This is a newly created position at the new TAT Technologies Charlotte office. The successful candidate is expected to lead a culture change to become an organization known for providing exceptional customer service across our 3 operating companies.
Established in 1969, TAT Technologies (“TAT”) is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and repair/overhaul solutions. Our experience, flexibility, and commitment to meeting customer’s requirements have positioned us to be a trusted partner to some of the world’s leading aircraft manufacturers, OEM’s, airlines, MRO’s, air forces and defense organizations. TAT employs more than 600 employees’ worldwide, with facilities in the US and Israel.
Main Responsibilities
- Transform and integrate the customer facing teams creating a mindset of pro-active customer service and account management.
- Lead to enhanced performance by setting clear accountable performance measures and KPI’s.
- Provide feedback through effective use of personal development plans including coaching & development opportunities.
- Work effectively with all peers within the company - Finance, Sales, Group Account Management, Operations and Supply Chain to negotiate and influence customer centric improvements.
- Act as the Voice of the Customer across the company.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Requirements
Professional Experience/ Qualifications
- 5+ years of experience in managing a Customer Service Department at Manager or Director level.
- Strong strategic and customer focus always striving for excellence.
- Experience in building a high-performance team.
- Demonstrate ability to motivate and communicate with others at all levels.
- Able to adapt and succeed in changing culture and behaviors.
- Comfortable working within a decentral matrix organization.
- Must be willing to travel up to 50% of the time.
- The position is based in Charlotte NC, but a hybrid solution can be discussed.
Benefits
TAT Technologies is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more.
Equal Employment Opportunities – TAT TECHNOLOGIES is committed to maintaining a supportive, healthy, and productive work environment free from discrimination, harassment, or bullying, and complying with all legislative requirements. This includes equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.
