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Help Desk Technician

3 months ago

Nashville, United States TEKsystems Full time
Job DescriptionJob Description

Fully Remote***** 

Have to be willing to go onsite to pick up equipment and future potential meetings.

 

Duration

12

 

Duration Unit

Month(s)

 

Req Description

 

Description

\*\*\*\*\*\* The candidate will need to be in the Middle TN area and able to drive to Smyrna for first day pick up of equipment and potential one off meetings.\*\*\*\*\*

Current Posting 82211

we are needing candidates who are more focused on customer service and less on hardware support.\"

80% of this role will be providing first level contact and issues resolution for the main help desk phone line and email. The role involves responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues include troubleshooting the incident cause and resolution or escalation. The employee will work mostly independently with users. Key competencies include excellent verbal and written communication skills, as well as, outstanding customer service skills.

10% of the role will be the employee learning and following agency requirements for application account access and carefully examining all application access forms. Setting-up accounts for new users which meet the department requirements.

 

Job Title

(F&A)Help Desk Tech

 

Top Skills Details

 

Worksite Address

92 Weakley Lane, Smyrna, TN 37167,Smyrna,Tennessee,United States,37167

 

Additional Information

 

Drug Test Required

true

 

Experience Level

Entry Level

 

External Communities Job Description

Long-term contracting opportunity to work as a Support Analyst in the Nashville, TN area.

 

EVP

\u003EWorking with the SToTN is a great opportunity for long-term stable employment.
\u003EGreat work/life balance. The State offers 37.5 Hour work week as well as work place stability.
\u003EWorking at the SToTN will allow the candidate to be part of initiatives impacting our state as a whole and be part of projects generated by our tax dollars.
\u003EGreat place to start a career providing the opportunity grow internally within the dept or externally as it can be a great stepping stone into an IT career with a well known and respected organization.

 

Work Environment

\*\*\*\*\*These positions are WFH roles. The candidate will need to be in the Middle TN area and able to drive to Smyrna for first day pick up of equipment and potential one off meetings

 

 

Additional Skills & Qualifications

1. Help desk support experience
2. Troubleshooting incident cause, resolution, and escalation
3. Excellent verbal and written skills
4. Ability to provide Customer Service to end users